Tech Support Specialist German Speaker; Greece

Tech Support Specialist German Speaker (Greece) at Business Intelligence Sales Consultants

Location:

Attica, Greece | Work from Home option available

Interview Deadline:  | Training Date:

Relocation Support:
Flight + hotel stay + real estate agency fee covered; 250 EUR relocation allowance + real estate agency fee (ideal if self-arranged)

Training: 15 days on-site.

Base Salary: 1,400 EUR gross/month (×14) + Performance Bonus up to 20%

ERF: 30975

We’re a leading cybersecurity multinational with dual headquarters in the USA and Czech Republic, home to global brands like Norton, Avast, AVG, Avira, Life Lock, CCleaner, and Reputation Defender.

As a Frontline Agent, you’ll be the first point of contact for our German‑speaking users. You’ll help with software setup, basic troubleshooting, subscription renewals, and promote premium services through cross‑sell and upsell opportunities.

• Handle ~25 inbound contacts/day (calls & emails) across 7 tools
• Support German‑speaking users with:
  • Product downloads, installations, activations
  • Account inquiries and subscription renewals
  • Manual purchase guidance
  • Basic troubleshooting via remote support tools
• Upsell/cross‑sell relevant products based on user needs
• Work toward performance targets and advance to premium technical support after proven success

• German: C1 (native or near‑native)
• English: B2+ (for training & internal tools)

• Minimum 1 year in customer care or tech support (preferably in tech)
• Strong oral & written communication
• Solid PC literacy with hands‑on knowledge of:
  • Windows, macOS, Android, iOS
  • Firewalls, antivirus software, internet applications
• Typing speed: 25+ WPM with 85% accuracy

• 1,400 EUR gross/month base salary ×14 months
• Up to 20% monthly performance bonus
• Transportation bonus up to 100 EUR per month (proportional to on‑site presence)
• Roughly 24,160 EUR gross/year, including base, transportation, and bonus

• Paid 15‑day onboarding (on‑site)
• Clear career path to premium support services
• Work for a brand recognized as a Great Place to Work

• Private health insurance & exclusive product discounts
• Free online Greek language courses
• Regular team events & cultural activities
• Access to modern offices with lounge areas and social zones

Monday‑Friday, Remote from Greece after training

• Apply online
• Language proficiency test (German & English)
• Interviews with our recruitment and client teams

If you’re passionate about tech, thrive in a customer‑focused role, and want to grow with an industry leader, this is your moment.

Whether you’re based in Greece or relocating from abroad, we’ll support you every step of the way.

Apply now and help secure the digital world one customer at a time.