Senior Manager, Customer Trust & Field Security Specialist - Software; Remote

Position: Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote)
* Customer Trust & Transparency:
Scale and build upon existing programs like the Customer Trust Center, providing customers with self-service access to relevant security, privacy, and compliance information.
* Customer Engagement:
Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & business needs. Serve as the internal subject matter expert on security for the GTM team, supporting sales and account managers in client-facing discussions and presentations.
* Industry Thought Leadership:
Represent the company externally in security and technology conversations, shaping best practices and positioning our solutions as industry-leading.
* Go-to-Market & Sales Acceleration:
Bridge the gap between technical value and business outcomes, aligning security messaging with sales and marketing strategies to drive adoption of our products.
* Cross-functional Influence &

Collaboration:

Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our security responses are accurate and reflect our latest technical and regulatory standing.
* RFI/RFP Response:
Analyze and respond to cybersecurity sections of RFIs (Requests for Information) and RFPs (Requests for Proposal), providing detailed and precise information about our security controls, policies, and procedures.
* Security Documentation:
Maintain and update a knowledge base of our security posture, including security policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation.
* Continuous Improvement:
Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies.
* Third-Party Risk & Due Diligence:
Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture.
* Product Roadmap Contribution:
Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap.
* Security Sales Playbook Development:
Develop and standardize security sales playbooks, equipping sales teams with messaging, objection handling, and case studies, as applicable.
* Impactful Role:
Play a critical role in shaping our customer trust strategy, directly influencing business growth and sales success by building trust and demonstrating our commitment to security for our customers.
* Collaborative Culture:
Partner with diverse teams across the organization, from engineering to sales, in a fast-paced work environment.
* Thought Leadership:
Represent the company externally and contribute to industry best practices.
* Customer-Centric Focus:
Be part of a team dedicated to empowering organizations to confidently adopt our solutions.
* At least 7 years of progressive experience in a cybersecurity or information security role, with a strong understanding of security frameworks and best practices, and a focus on horizontal expertise across various domains.
* At least 4 years in customer-facing roles, acting as a trusted advisor to senior security and IT leaders.
* Deep technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks. Familiarity with common cybersecurity concepts, including access control, encryption, network security, and incident response.
* Excellent written and verbal communication skills with the ability to translate complex technical information into clear, concise, and professional responses for both technical and non-technical audiences.
* Meticulous and organized, with a proven ability to manage multiple projects and deadlines simultaneously and great attention to detail.
* Ability to influence and collaborate effectively with cross-functional teams.
* Experience in developing and implementing scalable Customer Trust programs.
* 3+ years experience with Third Party Risk Management programs.
* Strong business acumen and the ability to translate complex technical concepts into business value.
* Professional certifications such as CISSP, CISM, CIPP/E, or CompTIA Security+
* Experience with cloud services and cloud technologies (e.g., AWS, Microsoft Azure, GCP), cybersecurity technologies, data cloud platforms (e.g., Snowflake, Databricks).Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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