Pre-Sales Specialist

Who we are

At Origina, we areon a mission to change the software world.

We arethe leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner™ consistently recognizes as a forward-thinking alternative to traditional software mega vendors.

At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture. These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.

We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe. As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.

At Origina, we are proud of our unique and engaging culture. For two years running, we have been certified and recognized as aGreat Place to Work™ for both our home office in Dublin and in our American headquarters in Plano, Texas. We have also been namedas one of Ireland's best small workplaces and best workplaces in tech.

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We have an exciting opportunity for a Pre-Sales Specialist based in North America.

In this role, you’ll leverage your deep knowledge of Origina’s service offerings and the software industry. You’ll combine this with your understanding of the IBM software portfolio
-including licensing and deployment models
-to lead customer engagements and demonstrate the value of Origina’s support and maintenance services.

• Use a consultative selling approach to understand client support needs, product strategies, and potential challenges.
• Develop and deliver detailed presentations showing the value and delivery of Origina support.
• Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
• Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed.
• Build and maintain trusted advisor relationships with client application and platform owners.
• Support the sales team by resolving complex technical and contractual queries.
• Ensure seamless collaboration between operational teams to respond promptly to customer requests.
• Maintain all technical deal data within Origina’s CRM system.
• Capture and share customer success stories that demonstrate Origina’s value proposition.
• Manage the successful transition from sales opportunity to customer onboarding.
• Verify that products and licenses are vetted for support eligibility.
• Identify risks early and communicate with the contract management team to mitigate them.
• Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
• Capture and share market intelligence and IBM product updates that inform the sales process.
• Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support.

You’re driven to ensure customers receive world-class service and take pride in the value Origina delivers. You communicate with confidence, think strategically, and thrive in a fast-paced environment. You balance technical expertise with commercial insight and are motivated by customer success.

• Strong cross-industry knowledge of IBM software products and the IBM Passport Advantage program
• 10+ years of experience in technical pre-sales, customer success, or IT consulting
• Proven ability to collaborate with executive-level and cross-functional stakeholders
• Excellent multitasking skills and the ability to meet tight deadlines
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Customer-focused mindset with creative problem-solving abilities
• Strategic thinker who can manage complex situations and resolve challenges effectively
• Formal training in pre-sales, IT consulting, or sales (preferred)
• Alignment with Origina’s values:
  Trust, Fairness, Relationships, and Opportunity

• Competitive compensation that rewards achievement
• Hybrid, flexible working model
• High-le…