Principal Customer Success Manager - CPG​/Retail Expert

Overview

Senior Customer Success Manager - CPG/Retail/eCommerce - New York

Join to apply for the Senior Customer Success Manager - CPG/Retail/eCommerce - New York role at AILY LABS
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Base pay range

$/yr - $/yr

• Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers.
• Drive the development of innovative solutions that deliver business outcomes, enabling faster and more efficient processes.
• Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams.
• With full accountability for projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback.

• Bachelor, Master or MBA degree.
• 5+ years of experience in Customer Success, Business, Consulting, and/or Product Management, ideally with some knowledge in the software/tech area.
• Experience working with large enterprise (Fortune 500) CPG/Retail/eCommerce customers.
• Deep understanding of CPG/Retail/eCommerce market dynamics and customer expectations.
• Experience working with Finance functions; knowledge of finance structures and drivers is a plus.
• Strong communication and interpersonal skills; comfortable interacting with senior management of large luxury corporations.
• Ability to prioritize tasks in a fast-paced environment with multiple stakeholders.
• Independent worker and ability to meet timelines.
• Strategically look at the bigger picture and avoid tunnel vision on small details.
• Ability to simplify complex concepts and communicate them clearly.

Aily Labs is rewriting how businesses make decisions. Founded in 2020, we’re a fast-growing applied AI scale-up operating across Munich, Madrid, Barcelona, New York City, and Cluj-Napoca. Our AI-powered mobile app delivers real-time, actionable business insights, empowering enterprises to make smarter, faster decisions and break silos  foster an open feedback culture and support lifelong learning, with opportunities for flexible remote work and ongoing training.

• Hybrid work model: 2-3 days per week in our NYC office
• Competitive salaries and performance-based rewards
• Open feedback culture and opportunities for further training
• Flexible remote work with time management within projects
• Support for experimenting with new technologies and ideas
• Off-sites and team events (e.g., Ibiza, Miami, Kitzbühel)