Process Improvement Consultant Jersey , NJ

Overview

Process Improvement Consultant job at iShare Inc. Jersey City, NJ.

Process Improvement Consultant

• Overview:
  Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling.
• Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements.
• Implement and manage an Azure Dev Ops board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility.
• Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections.
• Define and document a scalable staffing model based on two operational scenarios:
• Scenario 1:
  Steady State — One individual (Persona
  
  A) owns both modeling and filing/objection work.
• Scenario 2:
  Capacity Constraint — Responsibilities split between:
• Persona B:
  Modeler / LOB Strategy Lead
• Persona C:
  Filing & Objections Support
• Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows.
• Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona
  
  C).
• Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona
  
  C.
• Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years.
• Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.

• Bachelor’s or Master’s degree in economics, mathematics, computer science/engineering, operations research or related analytics areas
• Based out of India
• 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations.
• Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams.
• Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes.
• Capable of thinking strategically while delivering detailed execution plans.
• Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards.
• Flexible and collaborative working style with significant overlap with EST time zone hours.
• Technical skills:
• Agile Project Management:
  Hands-on experience implementing Agile or Scrum frameworks using Azure Dev Ops or similar platforms.
• Workflow Mapping & Optimization:
  Expertise in identifying bottlenecks, improving throughput, and standardizing task execution.
• Capacity Planning:
  Ability to define staffing models, track team velocity, and forecast future workload demand.
• Metrics & KPI Dashboards:
  Skilled in building and interpreting live operational dashboards that track performance and drive accountability.
• Documentation:
  Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.
• Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).

This is a remote position.