Senior Solutions Engineer

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One Signal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize customer engagement, we enable over a million businesses to keep their users engaged and up to date by delivering billions of messages daily. 1 in 5 new apps launches using One Signal!

And we support companies in 140 countries! Our customers range from startups and small businesses just getting off the ground to established companies such as Zynga, USA Today, , Eventbrite, Tribune, and many more.

We’re Series C, venture-backed by Signal Fire, Rakuten Ventures, Y Combinator, Hub Spot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington, as well as in the UK and Singapore – with plans to expand the locations we support in the future.

Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR.

One Signal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make One Signal a uniquely great place to work.

Our Solutions Engineers play a crucial role in understanding customer requirements, designing strategic and personalized solutions, and helping secure valuable technical, security, and business validation in strategic pre‑sales engagements. They also play a hand in ensuring successful implementation of One Signal’s platform within diverse customer environments. They collaborate closely with our sales, GTM, product, and engineering teams internally, while working directly with technical stakeholders externally to solve customer needs as a consultative technical partner.

The right candidate will have an opportunity to join a growing SE team, and help us to define our strategy and build the SE playbook s is a ground floor opportunity for someone looking to make an outsized impact and play a role in scaling this important team.

• Partner with sales to drive successful deals and customer outcomes, ultimately increasing our number of enterprise customers
• Collaborate internally to maintain our external security documentation, demo environments and serve as a Sales Team liaison for product requests
• Lead qualified product demos and pre‑sales process for prospective customers
• Support solution selling and work cross‑functionally with customers and internal partners to find solutions
• Manage technical aspects of RFP/RFI responses, communicate client needs to R&D teams
• Lead and successfully execute POCs and POVs, building trust and collaboration with key technical stakeholders, to drive successful completion of engagements
• Aid and help secure technical, business, and security wins

• 4+ years of experience in a B2B SaaS company; 3+ years of experience in a Solutions Engineer or Sales Engineer role
• Strong understanding of Mar Tech, Customer Engagement or Messaging technologies
• Strong communication and presentation skills, with the ability to influence both technical and non‑technical audiences
• Technical understanding around APIs, SDKs, Databases, Servers
• Experience with API integrations
• Ability to work effectively cross functionally, helping to surface customer needs and enable our product and engineering teams to prioritize

The New York and California base salary for this full time position is between $130,000 to $165,000, with an expected On Target Earnings (OTE) between $170,000 and $205,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive…