Facility Desktop Support Technician

NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$66,458.00/yr - $66,458.00/yr

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Facility Desktop Support Technicians install, maintain, and troubleshoot all Information Technology (IT) equipment related to computers, scanners, label printers, medication carts, Workstations on Wheels (WOWs), and associated peripherals. They also assist the IT Asset Manager with departmental asset management.

• Diagnoses and resolves hardware and software issues on desktops, laptops, and peripheral devices.
• Analyzes complex technical problems and implements effective solutions.
• Troubleshoots network connectivity issues.
• Provides technical assistance to end-users via phone, email, or in person.
• Walks users through problem-solving steps.
• Offers clear and concise explanations of technical issues.
• Installs, configures, and upgrades operating systems, software applications, and hardware components.
• Maintains and repairs computer equipment.
• Manages software licensing and updates.
• Manages and prioritizes support tickets through Service Now.
• Documents all support activities and resolutions.
• Completes user follow-ups to ensure issue resolution.
• Maintains an accurate inventory of hardware and software.
• Provides on-site technical support to users, addressing questions and issues related to AV systems for the network.
• Performs other duties as assigned or required.

• A high school diploma or its educational equivalent and four (4) years of satisfactory, full‑time, paid experience in mainframe computer, mid‑range computer, Windows Server, LAN or WAN computer environments and/or local desktop support, at least one (1) year of which must have been in a supervisory capacity; or
• Education and/or experience equivalent to "1" above.

• Strong problem‑solving and analytical skills.
• Excellent communication and customer‑service skills.
• In‑depth knowledge of operating systems, hardware, and software.
• Knowledge of Windows 10 and 11.
• Ability to work independently and as part of a team.
• Must be able to manage and prioritize tickets through Service Now.
• Ability to diagnose and resolve hardware and software issues on desktops, laptops, and peripheral devices.
• Must be able to install, configure, and upgrade operating systems, software applications, and hardware components.
• Should be able to provide on‑site technical support to users, addressing questions and issues related to AV systems for the network.
• Must be able to install, maintain, and troubleshoot all Information Technology (IT) equipment related to computers, scanners, label printers, medication carts, Workstations on Wheels (WOWs), and associated peripherals.
• Asset management knowledge.

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

Note:

Candidates selected for a position are required to come to NYC as part of their onboarding.

Mid‑Senior level

Full‑time

Information Technology

Hospitals and Health Care