Technical Product Manager

We are an ambitious team of passion driven people. We love to make software but our true priority is our intentional company culture. Headquartered in Sacramento, California, with employees all over the country, we believe a team performs best when individuals are empowered, honored, and trusted. Our team is comprised of smart, passionate, and humble people who love what they do.

The results speak for themselves. We currently have over 60,000 customers who have processed over $4B for their events and fundraising. If you want to join a talented team doing big things, you’ve found the right place. We hope you apply!

• YEARS
• 60k
• CUSTOMERS
• $4B
• PROCESSED

While our core team and headquarters are in Sacramento, California, we welcome remote workers from all over the country. We have built a strong culture to foster valuable team relationships with both remote and California team members. We host frequent trips during the year to bring the team together for extended periods of face-to-face time to build deeper relationships. Some examples of trips include our domestic excursions to San Diego, Newport Beach, and Lake Tahoe, along with international trips to Costa Rica, Belize, and the Dominican Republic.

You will help our team deliver well-defined, sophisticated, and impactful products to our customers by working with a cross-functional team of engineers, product owners, stakeholders, marketing teams, and customer support teams. This role requires a decent understanding of software development, APIs, data structures, and complex systems. You will be bridging the gap between the product team’s objectives and the engineering team’s technical requirements so that projects get completed efficiently and timely.

You will be managing multiple technical projects at once with varying timelines and deliverables. You should be comfortable keeping teams focused and disciplined and exercising your authority to make decisions when needed.

You will help our teams work more efficiently and effectively together by setting projects up for success and managing them towards timely completion. This will result in our customers receiving new features and functionalities that will advance their organizations. You will need to navigate a fast-moving and agile business environment while keeping projects on track and moving forward. By working closely with C-level executives and other product leads you will help maintain a product roadmap that aligns with the company's near and far-term initiatives.

You will need to possess the ability to take simple ideas and align them with a complex system, while navigating trade-offs, external and internal dependencies and other priorities in order to create technical project plans. Additionally, you will need to understand the product lifecycle – introduction, growth, maturity, and decline – which will help you maintain a successful product and adjust to phases of the life cycle.

Ultimately you will be the conduit between multiple teams that empowers great work to happen on time and on target.

• Establish an agreed-upon scope and set of requirements, memorializing them into a project plan that is ready for development.
• Lead, track and report on all stages of the project, including ideation/concept, requirements, iterative development, testing, and production launch.
• Provide answers to developer questions as the project progresses and update the appropriate project documents.
• As needed, work with product, solutions, data, and sales teams to obtain additional context and customer feedback.
• Manage trade-offs and risks while moving the projects forward and work with team leads to identify and resolve blockers.
• Ensure product and customer satisfaction metrics are defined and met.
• Be the conduit between stakeholders and engineering team guaranteeing alignment and unity of expectations by providing weekly status updates to stakeholders.
• Work with the CTO and other senior engineers to schedule and allocate the appropriate engineering resources for the project.
• Collaborate on document creation for ongoing customer support and marketing efforts.
• Obtain…