IT Service Desk Quality Control Lead
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2025-12-01
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IT/Tech
IT Support, Systems Administrator
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Job Location: Northern Virginia, Orlando, FL, or TX
IT Service Desk Quality Control Lead
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Service Desk Quality Control Lead in support of a program for a government agency at the Department of Homeland Security (DHS). The program provides IT support for over 65,000 users worldwide. As the Quality Control Lead, you will ensure Enterprise IT Service Desk operations meet performance standards by monitoring, auditing, and improving support processes for efficiency and compliance.
The Service Desk support services are required 24/7, year-round. The position requires working onsite and may be eligible for some remote work if approved by the Program Manager.
Job posted by Applicant Pro
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Hospitals and Health Care, Non-profit Organizations, and Government Administration
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