Customer Success Manager

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of market‑leading customers globally – including 95% of the FORTUNE 100 – we are empowering next‑generation digital experiences.

Title:

Customer Success Manager (Bi‑Lingual English/French Speaking)

Location:

Home/Remote VA (Reston area) NC (Raleigh area) East Coast preferred.

As part of Riverbed’s Customer Success team, you’ll play a vital role in helping our customers realize the full value of the Aternity platform. You’ll guide customers through adoption and expansion, align on strategic business goals, and ensure long‑term retention and satisfaction.

Join a mission‑driven company that’s reinventing how IT delivers business outcomes. With Riverbed, you’ll be part of a supportive team, a fast‑evolving product, and a community focused on driving measurable success for the world’s most respected brands.

• Drive retention, satisfaction, and growth among Riverbed customers
• Build strong, strategic relationships with IT and business stakeholders to understand evolving goals and challenges
• Help customers implement and maximize value from Aternity’s real‑user monitoring, app performance monitoring, and digital experience insights
• Monitor customer health and adoption metrics, proactively mitigating risk and identifying growth opportunities
• Collaborate cross‑functionally with Sales, Product, Engineering, Support, and R&D to deliver a world‑class experience
• Represent the voice of the customer internally and contribute to product feedback loops
• Work remotely with travel 1‑4 days a month for strategic on‑site engagements, and yearly travel to France

• Fluent in French is required for this role
• 5+ years of experience in customer success, technical account management, or enterprise software consulting
• Bachelor’s degree required; advanced certifications in IT infrastructure or performance monitoring are a plus (A‑plus or Networking)
• Level 1 or Tech Support also a plus
• Proven ability to influence and engage across all levels of enterprise organizations, including IT leadership (CIOs, CISOs) and technical stakeholders
• Strong knowledge in at least one of the following: endpoint management, SaaS/cloud app monitoring, network performance, ITSM integrations
• Excellent communication, presentation, and project coordination skills
• A passion for digital transformation, innovation, and learning new technologies – especially in the observability and DEM space

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well‑being of our employees.

Benefits & Perks vary by country.

With a 20‑year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance. While we are a ‘customer‑first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another.

We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We…