ServiceNow Product Manager - Vice President

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You will be joining the Foundational Platforms team responsible for the strategy and development of core, cross-technology software tool sets in Information Technology (IT) Service Management and IT Asset Management. These products are vital for frictionless processes reliant on golden source data and enable intelligent management of the application/service estate. The team drives improvements in governance processes and exposes data to leverage analytics and automation.

The Product Owner acts as the single point of contact for Scrum teams, responsible for maximizing the value of configurations delivered and ensuring alignment with business outcomes.

Job Title: Service Now Product Manager

Corporate Title: Vice President

Location: Jacksonville

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups supporting an inclusive workplace and community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement plans, parental leave, and family benefits
• Educational resources, matching gift, and volunteer programs

• Create Objectives and Key Results (OKRs) for the Product Management Chapter, ensuring outcomes-based value management
• Communicate effectively with end-user customers and team members to identify challenges and opportunities
• Own the demand management process for product lines, including intake, evaluation, and approval
• Participate in developing and updating annual budget plans aligned with strategy
• Collaborate with Service Now Council and Steer Co to build trust and understanding
• Hire, develop, and evaluate Product Chapter success

• Set long-term vision and product-line strategy
• Conduct performance reviews, report on metrics, and create improvement plans
• Prioritize team health and performance by resolving issues

• Ability to execute plans and align product areas with business strategy
• Demand Management, Product Governance, and Demand Assessment skills
• Experience with Product Management processes such as backlog formation, release & sprint planning, story validation, and prioritization
• Graduate degree or equivalent experience

• Extensive experience in IT within large corporate or financial services environments, especially in Product Management or client-facing roles
• Proficient project management skills
• Service Now foundational knowledge
• IITIL / best practice service context knowledge
• Ability to work cross-functionally in virtual and matrix teams

The role requires working in the Jacksonville, FL office under the Bank’s hybrid working model. Deutsche Bank offers reasonable accommodations for qualified candidates. The salary range is $100,000 to $145,500, based on various factors.

Deutsche Bank provides comprehensive benefits supporting physical, emotional, and financial wellness, including wellness programs, retirement plans, parental leave, and more. Learn more at Deutsche Bank Life. We promote a culture of responsibility, collaboration, and inclusion, and are an Equal Opportunity Employer.