Global Partner Services Manager; Remote
New York City, Richmond County, New York, 10261, USA
Listed on 2025-12-01
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IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, Business Systems/ Tech Analyst
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As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI‑native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.
We’re a mission‑driven company that cultivates a culture giving every Crowd Striker flexibility and autonomy to own their careers.
The Role
This role reports to Senior Director of Global Business Development – Services in the Alliances organization. The Global Partner Services Manager (Lead) is responsible for scaling Crowd Strike’s global ecosystem of delivery partners to achieve measurable business outcomes through partner‑led services. This leader manages a global team of Partner Services Managers focused on enabling, governing, and growing partner delivery capabilities across Crowd Strike’s Horizon Solution portfolio.
This role drives the strategy and operational excellence required for partners to deliver Crowd Strike services successfully, influence product adoption, and deliver measurable value to customers. Success is defined by partner delivery capability growth, customer outcomes, and influenced delivered license dollars — reflecting the impact of partner‑led service delivery on Crowd Strike’s overall success.
What You’ll Do- Lead and develop a global team of Partner Services Managers responsible for partner delivery enablement, governance and performance.
- Define and execute the global partner delivery strategy to scale Crowd Strike’s ecosystem across a select group of solutions.
- Implement governance frameworks that ensure quality, consistency, and partner accountability for customer success and CSAT compliance.
- Drive global enablement programs to build delivery readiness, certification, and capability growth.
- Collaborate cross‑functionally with Sales, Alliances, Product, and Customer Success to align partner delivery with business goals.
- Measure and report partner‑influenced delivered value, attach rates, and other key performance indicators across regions.
- Represent Partner Services in executive reviews and drive continuous improvement through partner and internal feedback loops.
- 10+ years in partner enablement, professional services, or ecosystem delivery management in enterprise software or cybersecurity.
- Proven success leading global or matrixed teams to scale delivery programs and drive measurable business outcomes.
- Deep understanding of service delivery models, certification frameworks, and partner performance governance.
- Strong executive presence and communication skills with the ability to influence senior internal and external stakeholders.
- Data‑driven mindset with experience using Salesforce, Tableau, or equivalent tools for performance tracking.
- Collaborative leadership style with a proven ability to align cross‑functional teams around shared delivery and growth objectives.
- Familiarity with Crowd Strike’s product ecosystem or cybersecurity market landscape.
- Proven experience driving partner‑led service delivery initiatives or co‑delivery programs in a global SaaS or cybersecurity environment.
- Skilled in using data and analytics tools (e.g., Salesforce, Tableau) to track partner enablement, delivery quality, and customer success outcomes.
- Remote‑friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of…
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