Level 2 IT Support MSP

Join to apply for the Level 2 IT Support for MSP role at Trust IT

Passionate about IT and ready for a rewarding challenge? Join Trust IT’s team in Baton Rouge, where we solve tech problems through innovation and teamwork.

You'll grow your skills, earn certifications, and advance in a supportive, fast-paced environment focused on learning and development.

We’re looking for motivated, customer-focused technicians who perform well under pressure and are eager to grow.

At Trust IT, each day brings new opportunities to learn, collaborate, and make an impact. You’ll be supported by teammates and encouraged to help others grow too.

• $57,500 - $67,500

• This position centers on delivering in-person and project-based IT support to clients in your local area. You'll regularly visit client sites to diagnose and fix issues involving computers, networks, servers, internet connectivity, and related systems.
• When not scheduled for on-site visits, you’ll provide remote support services and manage client projects. Strong communication skills and a professional, friendly approach with clients are key to thriving in this role.
• You’ll be expected to log all support actions—both remote and on-site—in our ticketing system and ensure client information stays current.
• You’ll also support our deployment team with setting up servers, networks, workstations, and other technical projects that require additional help.

• Outstanding Customer Service Skills – While we are a technology-focused business, building strong client relationships is our top priority
• Experience:
  
  At least 3 years in an IT support role, with MSP experience strongly preferred
• Technical
  
  Skills:
  
  Proficiency in configuring firewalls, switches, wireless systems, and VLANs
• Are you interested in this position? If so, after completing this application, send a separate email to  with Subject = Info Request. In the body of the email, let me know
  1) Your favorite color
  2) Why you think we're asking this question. There are no wrong answers
• Basic Knowledge:
  Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration
• Virtualization: A foundational understanding of technologies like Hyper-V.
• Desktop Support Expertise:
  Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems
• Work Ethic: A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations
• Work Location:
  
  Baton Rouge, LA and two hours surrounding, and remote from home

After you're fully self-sufficient and experienced with our processes, tools sets and clients, you'll have the flexibility to work from home on some days, but there will be scheduled days where you're required to work from our office.

Click the Apply Now button at the top of the page to submit your application! Once you've applied, you'll receive an email with a link to complete a role-specific assessment. If you're selected to move forward, we'll send you additional details outlining the next steps in the hiring process.

Not Your Cup-Of-Tea? Refer a friend and make $1000.00 here:

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at Trust IT by 2x.