IT Specialist

Join our IT team and help build systems, troubleshoot pain points, provide innovative solutions, and more, while working alongside a team of thinkers, solvers, and strategists.

The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions. The position is responsible for assisting the CTO and IT Department, maintaining and enhancing dashboards, data models, and data pipelines. Possess advanced analytical and decision-making skills.

The role requires someone who is passionate about data quality, data analytics, and automation in order to drive business strategy. An ability to be an expert in problem-solving, critical thinking and an understanding of complex system dependencies are essential in enabling the IT Manager to show where My Amazon Guy processes are broken and how those processes are affecting key data points.

An individual with a strong passion to solve problems and improve data integrity will excel in this position.

• An at-will employee.
• QA Tasks to ensure that tasks are error free
• Proactively contribute in providing strategies for technological advancements
• Assist IT Manager and IT Dept in maintaining and enhancing dashboards, data models and data pipelines.
• Always come prepared
  Assignments are properly actioned, and handled per mag standards
• Act as a direct liaison between end users and IT
• Gaining and maintaining a deep knowledge and understanding of company systems, software, and their integrations and APIs, including but not limited to 1
  
  Password, Airtable, Amazon Seller Central, Asana, Google Workspace, Hub Spot, Jotform, Microsoft Office, Monday, Slack, Time Doctor, Word Press, and Zapier.
• Designing, creating, implementing, maintaining, upgrading, modifying, supporting, and troubleshooting company processes, systems, software, integrations, and automations.
• Oversee the successful completion of large tasks by coordinating, delegating, and managing the work of assisting team members.
• Creating and updating documentation of processes, systems, software, integrations, and automations.
• Ability to support co-workers and management in terms of My Amazon Guy processes that are affecting key data points.
• Communicate effectively with people from various parts of the company and from different cultures.
• Manage tasks in Asana or any task tracking tool used in the company
• Be available for all Team Syncs and important organizational meetings
• You will report to the Director and/or your assigned Team Lead/Manager.

• 1+ Years’ experience in an IT Help Desk role
• Bachelor’s Degree in Information Systems, Analytics, Operations Management, Data Science, or other Quantitative Field preferred
• Excellent verbal and written communication skills
• Ability to multitask and prioritize
• Experience with:
  • Data Analytics
  • Jotform
  • Airtable
  • Zapier
  • Hubspot
  • Asana
  • Google Workspace
  • Database management is a plus but not required
  • Java script, Python, CSS, HTML is a plus but not required
• Proficient with Microsoft Office, G Suite applications, and computer security systems
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Expert in problem-solving, critical thinking, and an understanding of complex system dependencies
• 40 hours a week, 8 hours a day, Monday to Friday
• 8:30 a.m. – 5:00 p.m. EST
• Competitive salary base
• Permanent work-from-home setup
• Unlimited free access to MAG School courses and SOP Library
• Opportunities for professional development and career advancement
• Must meet or exceed the learning and performance targets set by the trainer, manager and director for the next level position.
• Must consistently maintain good performance and seek skills development for professional growth.

• A dual Monitor setup is required
• Your computer should have at least 8GB of RAM
• Must have at least 25 MBPS internet speed

1. Learning
Never ending acquisition of knowledge and skills core value.

3. Consistent Communication
Frequently convey info with clarity, accuracy, and purpose to all parties.

4. Tech Savvy
Type 55+ WPM, Excel guru, Google…