Operations Specialist

We’re looking for a results‑driven Growth Operations Specialist to serve as the operational backbone of our go‑to‑market team, optimizing sales processes, forecasting accuracy, and CRM workflows to support scalable, predictable growth.

Experience:

Senior

• Partner with GTM leadership (Sales, Marketing, and Partnerships) to design and optimize revenue operations processes — from lead flow to forecasting and pipeline management.
• Own Hub Spot CRM governance and automation, including data integrity, workflows, and integrations (Linked In Sales Navigator, Slack, etc.).
• Build and maintain scalable dashboards and reports in Hub Spot and BI tools.
• Support quarterly forecasting, quota setting, and pipeline analysis, ensuring alignment with company revenue goals.
• Collaborate with sales enablement to document and standardize playbooks, deal stages, and KPIs.
• Analyze GTM performance trends and recommend improvements to optimize funnel conversion, sales velocity, and team productivity.
• Bridge Marketing and Sales to ensure consistent attribution and campaign performance reporting.
• Partner with Finance on revenue planning, reconciliation, and operational reporting.
• Define and maintain GTM performance metrics including pipeline coverage, conversion rates, velocity, and forecast health.
• Ensure adoption of GTM processes through documentation, enablement, and recurring training.
• Lead cross‑functional GTM operational initiatives and special projects to improve scale, efficiency, and predictability.

• 6+ years of experience in sales, growth, or revenue operations, preferably in a B2B services or consulting environment.
• Demonstrated experience supporting sales leadership with pipeline forecasting, reporting cadence, and GTM planning.
• Deep knowledge of Hub Spot CRM, integrations, and workflow automation; exposure to Hub Spot Operations Hub preferred.
• Proficiency in data visualization and dashboarding.
• Comfortable working cross‑functionally across sales, marketing, and finance teams to align data and process standards.
• Strong communication, analytical, and problem‑solving skills with an eye for scalable systems.
• Experience managing end‑to‑end GTM systems, including sales engagement tools, enrichment, attribution, analytics platforms, and automations.
• Strong understanding of revenue modeling, pricing, and forecasting rigor.
• Experience supporting professional services or consulting sales motions (preferred).
• Ability to work autonomously in a highly remote, asynchronous organization with global teams.

• Overlap with at least 6 hours US EDT hours daily is expected.
• Reliable high‑speed internet is a must!

• Giving back
  :
  Be an active participant through opportunities such as blog posts, open source contributions, and event speaking.
• Travel & connections
  :
  Meet fantastic people during our remote meet‑ups! It's all about collaboration and fun! Global environment and diversity at its best.
• Teaching and learning
  :
  Work in active teams on internal and external projects, staying up‑to‑date with the latest technologies.
• Being a self‑starter
  :
  Autonomy and proactivity are the key to succeed at Modus.
• Client interaction
  :
  Represent Modus and our values while connecting directly with our clients, some of the world's biggest brands.
• Growth
  :
  Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority!

Founded in 2011, Modus is a global, fully remote team of world‑class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, Git Hub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by Flex Jobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise‑scale capabilities. As a Git Hub partner with a world‑class team, we help organizations innovate and solve complex challenges for Fortune 500 companies and beyond—we want to hear from you.

• Remote work with flexible working hours.
• Modus Global Office Program: for when you want to get out of your home, we offer on‑demand access to private offices, meeting rooms, co‑working spaces and business lounges in locations in over 120 countries.
• Employee Referral Program.
• Client Referral Program.
• Travel according to client or team needs.
• The chance to work side‑by‑side with thought leaders in emerging tech.
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role.