Technical Architect, Professional Services

Technical Architect, Professional Services

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
. We are driven by innovation and looking for team players who want to actively build our company.
Balancing productivity with self‑care is a priority. We offer a vibrant and dynamic work environment along with a multitude of benefits that employees can enjoy both inside and outside of work. If this sounds right for you, please submit an application.

• Business Insider named us an “enterprise startup to bet your career on”
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

• Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work, and other customer enablement activities
• Through professional services engagements, you will:
  • Lead business requirements sessions
  • Develop architectural designs for customer integrations and automations
  • Conduct recipe reviews
  • Advise on unit testing best practices
  • Advise on integration testing and user acceptance testing best practices
  • Conduct production readiness assessments
  • Advise on production deployment procedures
  • Conduct post-live deployment health checks and guide recipe and process optimizations
  • Provide thorough knowledge transfer to customer and partner teams
  • Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to align with customer organizations
• Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements
• Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform
• Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team
• Lead, mentor, and train team members from the extended pre‑sales and post‑sales teams to enable them with content and knowledge
• Develop content to coach our partner ecosystem on Workato delivery best practices

• Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or a related field (or non-traditional but proven experience)
• 5+ years of technology transformation consulting, including implementation experience with one or more common integration or middleware solutions and/or API management solutions
• Proven results leading and overseeing customer and/or partner success in front‑end and back‑end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
• Experience documenting business processes and applying technology to optimize and automate these processes
• Strong communication skills to effectively communicate with technical, business, and C‑level stakeholders alike
• Deep understanding of security and governance needs for large enterprise organizations
• Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross‑functional environment
• Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional…