ITSM Configuration Management II - ServiceNow; Remote

Position: ITSM Configuration Management II - ServiceNow (Remote)
** Employment Qualifications
** Required

Education:

Associate’s degree in Information Technology, Business, or related; or, equivalent combination of related education and experience.

Preferred Education:

Bachelor’s degree in IT or relevant higher-level education
** Minimum Qualifications
** of

Required Experience:

3+ years of experience or an equivalent combination of related education and experience. Experience in IT Service Management (ITSM) and ITIL, including business process analysis, design, implementation, support, training and Continual Service Improvement. Experience in Service Now or similar ITSM system, working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications. Experience in Service Now Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM.

Experience with dashboards, reporting, trend analysis and metricseliveries, for new or existing processes, services, or solutions. Experience in large IT environments, with a technical background or Healthcare experience advantageous.

Other Knowledge, Skills and Abilities Required:

Mentors the organization on Configuration Management concepts, policies, procedures and standards. Experience in adult education theories, concepts, and delivery techniques for product and process training.

Combination of education and experience in lieu of a degree.  
*
* Working Conditions:

** Periods of high stress and fluctuating workloads may occur.  General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions.

May have periods of constant interruptions. Prolonged periods of working alone.  
** Physical Requirements
** Physical Demands:
Lifting/ Carrying (0-50 lbs.), Stoop, Kneel, Squat, Crawling Work Position:
Sitting, Walking, Standing  
** Additional

Physical Requirements / Hazards
*
* Physical Requirements:

Manual dexterity (eye/hand coordination), Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near Hazards:
Depth perception
** Mental/Sensory –Emotional
** Mental / Sensory:
Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional:
Fast paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

Other Knowledge, Skills and Abilities Preferred:

4  + years of relevant experience.

Experience with SDLC, Agile and other delivery methodologies. Working knowledge of SCCM, SCOM, Okta, Epic and Workday advantageous.
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