Security Operations Manager

Company Description

Cyber Guards provides a best-in-class SOC-as-a-Service (SOCaaS) offering to small and mid-sized businesses, delivering 24/7 monitoring, detection, incident response, and remediation across on-premises, cloud, and hybrid environments.

We are a veteran- and minority-owned U.S.

-based security provider headquartered in Memphis, TN, committed to delivering high-touch, white-glove service and transparency for our clients.

This is a full-time hybrid role for a Security Operations Manager, based in the Memphis Metropolitan Area with the possibility of some work-from-home flexibility. We’re hiring a SOC Director to lead and scale our Security Operations Center. You will own day-to-day operations, analyst performance, client escalations, and continual improvement of our SOCaaS offering.

• Lead and develop SOC teams (Tier 1–3 analysts, incident responders, threat hunters).
• Oversee monitoring, alert triage, incident response, and escalation workflows.
• Define and improve SOC KPIs (MTTD, MTTR, SLA performance).
• Optimize our SIEM, SOAR, EDR/XDR, and automation tooling.
• Serve as executive-level escalation point during major incidents.
• Collaborate with Sales & Service Delivery to support onboarding and client retention.
• Maintain SOC compliance alignment (NIST, SOC 2, PCI, HIPAA).

• 7–10 years in cybersecurity operations; 3–5 years leading SOC teams.
• Deep experience with SIEM/SOAR/EDR platforms and incident response.
• Strong leadership, communication, and client-facing skills.
• Experience in a 24/7 SOC or MSSP/SOC-as-a-Service environment.
• U.S. citizen; flexible for after-hours escalations.
• Preferred: CISSP, GCIA, GCIH, cloud security experience.