Technical Account Manager; Remote OK

Overview

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Arkose Labs is recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and the largest market presence for four quarters running. We offer the world’s first $1M warranties for credential stuffing and SMS toll fraud.

With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina, Arkose Labs protects enterprises from cybercrime and abuse.

As a Technical Account Manager at Arkose Labs, you’ll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs’ solutions while managing expectations, influencing outcomes, and ensuring long-term success.

• Serve as the strategic partner and primary point of contact for enterprise customers.
• Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks.
• Guide customers through implementation, optimization, and best practices without needing constant engineering support.
• Manage executive relationships and influence stakeholders to adopt recommendations.
• Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk.
• Identify and pursue expansion opportunities in collaboration with sales.
• Deliver insights and communicate value through reporting, consultation, and thought leadership.
• Leverage industry knowledge to tailor guidance to customer needs.

• 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles.
• Ability to confidently lead technical conversations and troubleshoot issues.
• Executive presence with excellent communication, relationship management, and consultative skills.
• Background in SaaS, cybersecurity, or financial services is a strong plus.

• Bachelor’s degree in Computer Science, MIS, Engineering, or its equivalent.
• Background in customer-facing cybersecurity.

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology:
  Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence:
  We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership:
  Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size:
  We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change.

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and Zip Air.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on…