Manager, Site Reliability Engineer

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.

Supporting over 30 health plans and 44 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support-driving measurable value, reduced waste, and improved clinical outcomes.

With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. Learn more at .

You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please

Avalon Healthcare Solutions, and its affiliates, is an equal opportunity employer. This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.

This position requires a hands‑on Manager of Site Reliability Engineer (SRE) to lead a team of 5–8 SREs responsible for ensuring the availability, scalability, and performance of our production and cloud infrastructure. This role is central to driving operational excellence, establishing modern observability practices, and maturing our cloud security posture within AWS.

This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.

Leadership & People Management

• Lead, mentor, and grow a high‑performing team of SREs through coaching, training, goal‑setting, and performance feedback.
• Foster a culture of operational excellence and continuous improvement.
• Collaborate closely with developer, security, and product teams to balance reliability with feature delivery velocity.

Incident Response & Reliability Operations

• Own the end‑to‑end incident response process, including on‑call management (Pager Duty), escalation handling, and RCA facilitation.
• Establish and enforce SLIs, SLOs, and error budgets in alignment with business priorities.
• Lead regular game days, failover tests, and resilience reviews.

Observability & Performance

• Implement and maintain end‑to‑end monitoring, alerting, and observability using tools such as Cloud Watch, Prometheus, and Grafana.
• Drive visibility into system health, performance, and capacity trends through dashboards and metrics.
• Collaborate with development teams to optimize service performance and latency.

Infrastructure & Automation

• Oversee infrastructure operations and deployment pipelines leveraging AWS (ECS/Fargate, EC2, Lambda, RDS, Cloud Front, ALB/NLB).
• Manage container orchestration, ensuring secure and efficient image management, scaling, and deployments.
• Advance Infrastructure as Code (IaC) practices using Terraform and Cloud Formation.
• Drive automation across environment provisioning, CI/CD, and compliance checks.

Security & Compliance

• Partner with Security to implement and monitor AWS security controls (IAM least privilege, KMS, Secrets Manager, Guard Duty, Config, Security Hub, and Control Tower).
• Ensure adherence to compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA).
• Conduct vulnerability remediation and security posture reviews across cloud and container environments.

Continuous Improvement

• Define and report on SRE metrics (MTTR, MTBF, change failure rate, incident frequency).Champion service reliability reviews…