Senior Delivery Manager

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK‑based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end‑to‑end business and technical solutions that are people‑centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.

We are not afraid of making mistakes and learn from them. Predominantly focused on the public‑sector, Methods is now building a significant private‑sector client portfolio. Methods was acquired by the Alten Group in early 2022.

We are recruiting for a Senior Delivery Manager on a permanent basis. You will have a passion for both delivering user‑centred digital services and supporting junior and mid‑level Delivery Managers in their career progression.

• Act as a hands‑on Senior Delivery Manager for client projects or across a client portfolio.
• Support recruitment of both permanent and contract Delivery Managers for Methods.
• Provide coaching/mentoring for Delivery Managers and junior/graduate Delivery Managers.
• Deliver excellent client service, overseeing multiple projects at a portfolio level.
• Act as the first point of contact for the client, liaising with Product Owners/Managers and supporting them.
• Facilitate agile delivery and transformation on client projects as a servant‑leader, helping teams plan, remove blockers, and report progress.
• Manage and communicate project risks, issues, and dependencies; support budgeting and budget burn‑down.
• Ensure delivery meets the statement of work, raise risks and issues internally to the Digital management team.
• Help create a welcoming, safe and inclusive team environment.
• Coach team members in Agile and Lean practices; contribute to the wider cross‑Methods delivery management community of practice.
• Support junior members in managing issues that arise on client work.
• Champion user needs and accessibility.
• Understand the GDS Service Manual and Service Standard and coach others on their impact.
• Advocate for the use of agile methodologies to design and develop services iteratively.

• Communication skills – mediate between people, manage stakeholder expectations, facilitate discussions around risk and complexity, and promote a safe and respectful team ethos.
• Life‑cycle perspective – lead teams through the full product life cycle, identify appropriate tools, develop support models, assess risks, and coach others.
• Maintain delivery momentum – optimise delivery flow, address complicated risks and issues, and identify innovative ways to unblock issues.
• Planning – lead continual planning processes in complex environments, coordinate cross‑service delivery, and coach teams as an expertise point.
• Team dynamics – understand team psychology, possess mediation skills, and coach organisations on dynamics and conflict resolution.
• Agile delivery – considerable experience using agile methodologies.
• Advocating for fully accessible and inclusive services.
• Proactive approach to environmental, diversity, equity, and inclusion responsibilities.

• Autonomy to develop and grow skills and experience.
• Part of exciting project work that makes a difference in society.
• Strong, inspiring, and thought‑provoking leadership.
• A supportive and collaborative environment.

Development – access to Linked In Learning, a management development programme, and training.
Wellness – 24/7 confidential employee assistance programme.
Flexible Working – including home working and part time.
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation.
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
Discretionary Company Bonus – based on company and individual performance.
Life Assurance – of 4 times base salary.
Private Medical Insurance – non‑contributory (spouse and dependants included).
Worldwide Travel Insurance – non‑contributory (spouse and dependants included).
Enhanced Maternity and Paternity Pay.
Travel – season ticket loan, cycle to work scheme.

For a full list of benefits please visit our website ().