Technical Account Manager - Commerce​/Partner Success; Remote

Technical Account Manager – Commerce / Partner Success (100% Remote - USA)

Hopper Technology Solutions (HTS) powers white‑label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, we need sophisticated technical expertise and dedicated relationship management.

We are seeking a high‑impact Technical Account Manager (TAM) to serve as a technical liaison for multiple strategic partners, connecting Product, Engineering, Supply, and Customer Experience teams to ensure partners receive reliable support for technical inquiries and growth initiatives.

• Partner Engagement & Communication
  Serve as the primary technical point of contact for multiple B2B partners, translate inquiries into actionable requests, and provide clear updates, timelines, and expectations.
• Technical Triage & Analysis
  Assess and validate reported issues before escalating, investigate questions, and manage priorities across partners.
• Process & Program Development
  Improve intake workflows, collaborate on escalation paths, and contribute to playbooks and documentation.
• Cross‑Functional Collaboration
  Coordinate with product managers, engineers, supply specialists, Customer Experience teams, and external partner teams.

• Excellent communicator who builds trust with partners and internal teams.
• Comfortable managing several partners simultaneously with strong prioritization and organization.
• Adept at turning ambiguity into clarity and designing repeatable processes that scale.
• Technically fluent, experienced with logs, data, APIs, and monitoring tools.
• Background in Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Specialist, or similar hybrid role.
• Strong judgment in evaluating issue severity, partner impact, and operational urgency.

• Intermediate or advanced SQL skills, experience with BI tools or large datasets.
• Familiarity with API debugging, distributed systems, or SaaS platform operations.
• Experience implementing ticketing and triage systems (Zendesk, Jira Service Desk, Salesforce, etc.).
• Background improving cross‑functional workflows or partner‑facing operations at scale.

• Competitive salary, pre‑IPO equity packages, uncapped quarterly paid performance bonus.
• Unlimited PTO, Carrot Cash travel stipend, co‑working space access & work‑from‑home stipend.
• Generous parental leave above industry standards.
• Entrepreneurial culture, open communication with leadership, small dynamic teams.
• Employer‑paid medical, dental, vision coverage, disability & life insurance, HRA, DCA/FSA, 401(k) plan.

Compensation Range: CA $160 k – CA $250 k

Mid‑Senior level

Full‑time

Sales and Business Development

Software Development