IT Analyst, Remote

About Zum:

Zum is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, Soft Bank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions.

As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas.

This position is 100% remote based and will require early morning support for our east coast bus yards. The role also requires 20% travel.

We are seeking a proactive and customer‑focused IT Analyst to join our IT team operating out of the East Coast. Reporting to our Head of IT, the ideal candidate will provide hands‑on technical support, manage IT assets, and ensure the smooth operation of daily technology needs across the organization. They will also serve as the primary on‑call support technician for our east coast bus yards.

This position requires strong troubleshooting skills, a service‑oriented mindset, and the ability to support a variety of platforms and systems.

• Provide in‑person and remote technical assistance to end‑users for hardware, software, and network‑related issues. Diagnose, resolve, or escal… (truncated?)