Technology Incident Manager

What role will you play?

You will be a central force in driving service restoration when issues occur, enhancing your data and analytical capabilities by mining incident data to identify operational improvement areas and suggesting process improvements. You will support effective change management, ensuring IT changes are understood and change processes are followed. You will learn the technology systems that support the different businesses, giving you insights on how Macquarie operates and deepening your technical knowledge.

• 2-3 years+ experience in an Incident Manager / Service Management role paired alongside strong problem solving, critical thinking, and communication skills
• Experience with ITSM tools (e.g., Remedy, Service Now, etc.)
• Ability to multi-task and prioritize among multiple ongoing issues and have a positive working attitude, with a sense of ownership and urgency
• Prior service as an effective team player, as will be working as part of a global team
• An understanding of security, networking, infrastructure, and operating systems will be advantageous but not required; we love to train and develop our staff.

We offer a wide range of benefits including:

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements.

If you require additional assistance, please let us know during the application process.

We love hearing from anyone inspired to build a better future with us. If you’re excited about the role or working at Macquarie, we encourage you to apply.