Help Desk Associate; Remote US Timings

About the job Help Desk Associate (Remote) US Timings

This is hourly paid Job (Remote) US time Zone

Position Summary:

The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organizations computer network infrastructure, as well as admin functions for the organizations information management system client database (Case worthy).

Essential Duties and Responsibilities:

• Effectively and efficiently provide desktop and remote technical support in a timely manner
• Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
• Perform hardware/software inventory and software license tracking.
• Assist in the training of Fortune staff in the use of PCs and basic network operations.
• Ability to follow directions and complete tasks without micro-management
• Excellent note taking and organizational skills
• Ability to create step by step documentation on procedures and steps for technical tasks

QUALIFICATIONS

• Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
• Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
• Proven experience in working with results-driven, customer-service oriented support teams.
• Strong knowledge of Microsoft and TCP/IP networking and network printing.
• Knowledge of networking technologies.
• Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
• High school diploma or equivalent (some college preferred).
• A+ and Net+ Certified preferred.
• Excellent customer service skills.

Key Skills and Competencies

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing
• Attention to detail
• Stress tolerance

Reports to: Help Desk Manager

Status: Full Time;
Regular;
Non-Exempt

Only Short Listed Candidates will be called for Interview