Product Support Specialist

Overview

At Mongoose, we believe every conversation matters.

We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.

We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.

Join us and be part of a team that’s making a real difference in education—one conversation at a time.

We’re looking for a Product Support Specialist who is passionate about problem-solving, customer service, and technology. In this role, you’ll serve as the first point of contact for customers seeking product assistance, ensuring that every interaction leaves them feeling heard, supported, and empowered. You’ll also collaborate with internal teams to advocate for users, provide product expertise, and help improve our overall customer experience.

Why You’ll Love It Here:

At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.

Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.

Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.

• Comprehensive medical, dental, and vision coverage
• 401K with company match: 100% of the first 3% and 50% of the next 2%
• Flexible PTO
• Competitive leave policies
• $600 home office setup stipend
• 13 paid holidays, including a week off between Christmas and New Year’s
• The salary range for this position is $54,000-$61,000.

At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you need accommodations during the application process, please let us know—we’re here to help.

If this sounds like your kind of challenge, let’s talk! Apply today and help us move people forward, one conversation at a time. Want to stand out? Send your resume and cover letter to

• Deliver Exceptional Customer Support:
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