MyLearning Operations Specialist

Join our team and be part of a dynamic environment where your ideas and expertise help shape the future of professional development. As a central hub for global learning services, our team partners with stakeholders across regions and departments to deliver impactful training, foster self-service and drive continuous improvement. We pride ourselves on our commitment to quality, compliance and knowledge sharing, ensuring every learning experience is relevant and up to date.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone — no matter what role — contributes ideas and drives outcomes.

You will help establish, update and implement standard My Learning process services and workflows globally, supporting Tier 0, Tier 1 and Tier 2 stakeholders. As a central resource for regional BFS learning teams and contributors, you will coordinate between the My Learning team, HR Tech, learners, course owners and other departments such as Compliance, People and Culture, PX and Branding. Your role will include reviewing and enhancing existing processes and the My Learning Knowledgebase to promote customer self‑service and reduce case volumes, as well as engaging in governance activities, ensuring alignment and regular reporting on monthly performance, service levels and improvement actions.

Additionally, you will manage and deliver events, sessions, eLearning rollouts and roster assignments, using both manual and dynamic methods. Advising stakeholders on optimal solutions for their learning needs and creating reference materials to educate and upskill new or existing My Learning specialists and advisors will also be key responsibilities.

• Experience in managing stakeholder relationships
• 1‑3 years’ experience in quality assurance, compliance and regulatory adherence and process mapping or process documentation experience
• Good analytical skills with the ability to strategically analyse data and trends, diagnose opportunities and provide interventions
• Knowledge and experience with learning management system administration or My Learning Support
• Learning design experience including basic design or content update (Articulate or similar learning design or learning content tool)
• Ability to navigate and influence a large matrix organisation, prioritise and effectively bring solutions
• Self‑starter who is keen on tracking deliverables and pending and completed tasks
• Experienced with learning report preparation, maintaining shared folders, links, correspondence templates and related documentation.

We love hearing from anyone inspired to build a better future with us; if you’re excited about the role or working at Macquarie we encourage you to apply.

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

Financial Management, People and Engagement (FPE) provides a single…