Senior ServiceNow Developer – REMOTE

OVERVIEW

We are seeking a Senior Service Now Developer to lead custom development, module optimization, and asset management maturity efforts—especially around Software Asset Management (SAM) and future implementation of Hardware Asset Management (HAM). This role will play a critical part in building scalable workflows, collaborating with internal platform owners, and advancing an enterprise client’s ITSM capabilities. You will work with stakeholders to gather requirements, configure solutions, deliver best practices, and contribute to strategic planning around asset governance and CMDB-data alignment.

This role supports data and module expansion in coordination with internal platform resources.

• Location:
  
  Remote or Hybrid, Pacific Time overlap (If hybrid, Seattle, WA Location)
• Duration: 12 months (high likelihood of extension)
• Rate: $55/hr to $80/hr DOE

• Customize Service Now modules including ITSM, CMDB, and SAM (and future HAM)
• Develop business rules, workflows, scripts, and UI policies using JavaScript and Flow Designer
• Collaborate with stakeholders to gather requirements, configure solutions, and deliver best practices
• Contribute to strategic planning around asset governance and CMDB-data alignment
• Support data and module expansion in coordination with internal platform resources
• Build integrations between Service Now and enterprise systems such as HRIS, infrastructure systems, and inventory platforms
• Develop and maintain CMDB structure ensuring accurate CI relationships and discovery patterns
• Create reporting and dashboards to support asset management visibility and platform KPIs
• Design custom workflows and automations to support asset lifecycle management and compliance tracking
• Provide technical documentation including specifications, user guides, and knowledge articles
• Support software asset governance initiatives including license compliance and entitlement tracking
• Conduct code reviews and promote Service Now development best practices

Required:

• 5+ years of Service Now development in enterprise environments
• Proven experience with SAM (Service Now’s Software Asset Management module)
• Familiarity with HAM and asset lifecycle best practices
• Strong understanding of CMDB data structures and CI relationships
• Service Now Certified System Administrator (CSA) required
• Working knowledge of ITIL v3 or v4 processes
• Expertise in scripting with JavaScript and Glide Script
• Experience with Flow Designer and workflow configuration
• Experience integrating Service Now with other enterprise systems
• Understanding of CI relationships, lifecycle states, and discovery integration
• Proficiency with Service Now development tools including Studio and Update Sets
• Experience with REST/SOAP APIs and web services integration

Preferred:

• Service Now Developer/Implementation certifications (CAD, CIS-ITAM, CIS-SAM)
• Experience with Hardware Asset Management implementation
• Knowledge of cloud platforms such as Microsoft Azure or AWS
• Experience with MID Server configuration and management
• Experience supporting system integrations during mergers or acquisitions
• Familiarity with Agile/Scrum development methodologies
• ITIL Foundation certification

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.