Client Service & Project Management; Language Services | Research | Due Diligence | Remote

About the Role

We’re hiring for our Client Service team—the revenue engine of our business. The CS team combines project delivery, account management, network management, and product management in one team. This leads to dynamic career growth as your skill set evolves to be an executive capable of scaling teams and running P&Ls.

This role is open only to candidates with prior experience in the primary research industry
. You can be an employee of one of these companies or a user of them in order to apply.

Your official title within Cadence (e.g.,
Associate
, Senior Associate
, Manager
) will depend on your background and experience. See the Career Path section below for details.

You’ll join our Interpretation team and serve our client base which includes expert networks, investment funds, consulting firms, and market research firms.

• Scope client needs, confirm pricing, and manage delivery timelines
• Ensure projects are delivered on time and exceed expectations
• Balance workloads and bandwidth across a distributed team

• Train and mentor new joiners
• Evaluate and expand your linguist network to maintain quality coverage
• Generate and document ideas for process improvement

• Serve as the main point of contact for repeat clients
• Track product performance, prepare forecasts, and share insights with leadership

You thrive in fast-paced, client-facing roles and understand the rhythm of primary research — juggling multiple clients, managing urgency, and finding creative solutions under pressure.

• At least six months of experience at a primary research firm
• Exceptional English communication skills (additional languages a plus)
• Strong project management and multitasking abilities
• Proven attention to detail and ability to work independently
• Familiarity with CRM or workflow tools (Salesforce, Slack, etc.)
• A mindset that combines client empathy, ownership, and operational excellence

• Fully remote (WFH)— work from anywhere
• We will ask for your preferences in more detail should be chosen for an interview.
• Expect one annual company offsite and 1–3 client-centric trips per year

• Paid time off, plus local holidays & parental leave
• Competitive salary based on experience and location
• Healthcare insurance and wellness benefits
• Annual allowance for professional development

Your final title and scope of responsibility will depend on your background and fit. We’ll align you with the right level during the interview process.

Associate if your experience in primary research was < 2 years (client-facing) or 2+ in a non-client-facing capacity.

Senior Associate if you’ve had 2+ years of client-facing roles in primary research

Manager if you’ve led client service teams before in a primary research company

Cadence is a language services firm serving the due diligence and primary research industry
.

Founded in Beijing in 2014
, we help clients “talk business, anywhere” through interpretation, translation, transcription, and moderation.

Our clients include expert networks, investment firms, consultancies, and research organizations
.

We’re a remote-first company with staff across APAC, EMEA, and the Americas
, united by a shared focus on responsiveness, reliability, and growth.

Learn more at

Submit your CV.

Watch your email for an asynchronous video interview request.

Team interview – meet your potential colleagues, conversation focused on industry interest and skills.

Final interview – meet our leadership team, focused on long-term fit and growth trajectory.