ICT Governance Manager

About Paysera

Paysera is the first fintech company in Lithuania and an EU‑licensed e‑money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e‑shops, a finance management app, money transfers, and a parcel locker network.
With over 1 million app downloads and growing, we aim to become an industry‑leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start‑up‑minded team, which means we thrive in a fast‑paced environment and seek open communication while placing great focus on upholding our core company values. Join our vibrant international team of over 800+ people across 20+ cities, worldwide.

• Title:
  
  ICT Governance Manager
• Level: Middle
• Team: CIO Office, operating across 4 Directors and 10 Heads of Departments
• Reports To:
  
  Chief Information Officer (CIO)
• Purpose:
  
  To drive IT & Security Governance processes, facilitate engaging governance and large‑scale online meetings, and support the CIO Office in ensuring smooth coordination and communication across the technology division.

• [R1] Coordination of IT management processes for a large technical provider, including preparation of governance bodies meeting agenda, monitoring of decision execution, and preparation of official documents, policies, and procedures.
• [R2] Maintain the central ICT governance document repository (Google Drive), ensuring 100% compliance with version control and documentation standards.
• [R3] Track the mandatory annual review cycle for all governance documents, ensuring 100% of frameworks and policies are reviewed before their deadlines.
• [R4] Compile and present reports for the CIO and CEO summarizing Technology Executive Committee outcomes, identified risks, and key performance indicators.
• [R5] Facilitate large‑scale online meetings (e.g., all‑hands) using Miro, Mentimeter, and AI collaboration tools to ensure ≥90% of sessions conclude with documented outcomes.
• [R6] Coordinate CIO Office projects that require cross‑departmental coordination, information gathering, and workflow automation using AI tools.
• [R7] Support the CIO by managing the Jira projects, preparing briefing documents, and coordinating follow‑up actions across departments, control the decision logs, monitor KPI/OKR, etc.

• [Q1] 2+ years of experience in a role requiring exceptional organisational and administrative skills, such as Project Coordinator, Administrative Manager, IT Governance Manager in a technology/financial services company.
• [Q2] Foundational knowledge of IT Governance frameworks (e.g., ITIL or COBIT or ISO 27001 or DORA).
• [Q3] Demonstrated high attention to detail in formal documentation (e.g., meeting protocols, reports).
• [Q4] Proven track record of facilitating at large‑scale (50+ participant) online meetings annually using interactive tools like Miro or Mentimeter.
• [Q5] Advanced proficiency in Google Workspace and Atlassian stack (Confluence, Jira) for documentation, tracking, and reporting.
• [Q6] Daily, hands‑on use of GenAI productivity tools (e.g., Gemini, ChatGPT, Claude) for summarization, documentation, and workflow automation.
• [Q7] C1 or higher proficiency in English, with excellent written and verbal communication skills for executive‑level interaction.

• [N1] Direct experience as an Executive or Personal Assistant to a Director‑level (or higher) executive, managing complex schedules and confidential information.
• [N2] Prior experience working within a fintech or regulated financial services environment.
• [N3] Exposure to governance processes related to cybersecurity, compliance (e.g., GDPR, PSD2), or data protection.
• [N4] Professional certifications in ITIL, ISO 27001, COBIT, or similar (completed or in progress).

• [W1]
  
  Employment Type:
  
  B2B Contract (long‑term).
• [W2]
  
  Location:
  
  Fully Remote (candidates must be located within European time zones, CET ±3 hours).
• [W3] Core
  
  Hours:
  
  Flexible, with required overlap during core business hours (CET/EET).
• [W4] Compensation:
  Range to be discussed during the interview process.
• [W5]
  
  Start Date:
  
  Immediate or as soon as possible.

Work‑life Balance: strive for balance with flexible working hours and full remote work possibilities.

Innovation and Development: participate in skill‑building workshops and have freedom to experiment with various AI tools.

Growth‑focused Culture: thrive within a highly professional, quality‑oriented, and dynamic team and pursue your potential and innovative ideas in a fast‑growing, international company.

Only selected candidates will be contacted, but we are grateful to all who send their CV.

Seniority level

IC2 - Middle

Location

Georgia, Other, Poland, Ukraine

Depends on candidate's experience and competence