HR Generalist

Summary/Objective:
This role is a full-time position. The HR Generalist is a foundational hire who will build TCS's HR function from the ground up. This is a unique opportunity for an experienced HR professional who thrives in a startup-style environment, someone energized by creating structure where little exists, designing processes from scratch, and laying the groundwork for a scalable people function.

This position owns the full employee lifecycle, from recruiting and onboarding through performance management and offboarding, and serves as a trusted resource for employees and managers across the organization. The ideal candidate brings solid HR fundamentals, a builder's mindset, strong attention to detail, and a genuine passion for people and mission-driven work.

TCS Interpreting & Captions is a mission-driven company providing American Sign Language (ASL) interpreting and captioning services to organizations nationwide. We are committed to accessibility, inclusion, and serving the deaf and hard of hearing community. Our team is collaborative, purpose-led, and built on a culture of integrity and excellence.

Department:

Human Resources
Date:03/11/2026
Supervisor

Title:

Director of Admin
Classification:

Exempt

Essential Functions:

Recruiting & Onboarding

• Manage fullcycle recruiting for open positions, including job postings, applicant screening, interview coordination, and offer letter preparation.
• Partner with hiring managers to define role requirements and ensure a consistent, positive candidate experience.
• Facilitate newhire onboarding, including I9 verification, systems access, benefits enrollment, and orientation.
• Maintain applicant tracking processes and ensure compliance with EEOC and federal hiring requirements.

Benefits & Leave Administration

• Serve as the primary point of contact for employee benefits inquiries, including health insurance, retirement plans, and ancillary benefits.
• Administer leave programs such as FMLA, ADA accommodations, shortterm disability, and company leave policies.
• Partner with benefits brokers and carriers to resolve employee issues, support annual open enrollment, and evaluate new benefit offerings to strengthen the employee value proposition.
• Maintain accurate leave records and ensure timely, compliant processing of all leave requests.

Compliance & Policy

• Ensure HR practices comply with federal, state, and local employment laws.
• Maintain and update the employee handbook, HR policies, and standard operating procedures.
• Design and document HR processes, workflows, and SOPs across all HR functions to support a scalable people operations infrastructure.
• Build and maintain complete, organized personnel files in compliance with recordkeeping requirements.
• Register and manage state tax  as the company expands into new states.
• Monitor multistate compliance obligations and coordinate with finance to address new state registrations.
• Conduct periodic audits of personnel files, I9 records, and HR data to ensure accuracy and compliance.

Employee Relations & Performance

• Serve as a responsive, objective resource for employee questions, concerns, and conflict resolution.
• Support managers in administering performance improvement plans, corrective actions, and related documentation.
• Assist in facilitating annual performance reviews and goal setting processes.
• Identify trends and provide recommendations to leadership to support employee engagement and retention.
• Create and distribute a monthly employee newsletter to keep the team informed, connected, and engaged across a fully remote workforce.
• Support ad hoc HR projects and organizational initiatives as needed.

Additional Responsibilities:

HR Data & Reporting

• Prepare routine HR reports and dashboards, including headcount, turnover, recruiting metrics, and compliance tracking.
• Maintain data accuracy across HR systems and support ongoing improvements to HRIS workflows.

Training & Development Support

• Coordinate employee training sessions, compliance courses, and professional development programs.
• Track completion of required trainings and maintain related documentation.

Culture & Engagement Initiatives

• Support company wide engagement efforts, including recognition programs, virtual events, and teambuilding activities.
• Gather employee feedback and assist in developing action plans to strengthen culture and retention.

Process Improvement

• Identify opportunities to streamline HR processes and enhance the employee experience.
• Participate in cross functional projects to improve operational efficiency across the organization.

Recruiting Operations

• Maintain job descriptions, interview guides, and recruiting templates to ensure consistency and compliance.
• Support employer branding initiatives, including job board presence, social media postings, and candidate communications.

HR Systems & Technology

• Assist with configuration, maintenance, and optimization of HR tools and systems.
• Troubleshoot employee access issues and coordinate with IT or vendors as needed.

Compensation & Payroll Support

• Assist with…