Resources Operations Coordinator; Remote

Company Overview

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to stand for something good in everything we do. From our teams to our neighborhoods, we are committed to always doing the right thing. As one of the fastest‑growing hospitality brands, we create unforgettable experiences for our guests while offering endless learning opportunities and a chance to make a lasting impact on our business, restaurants, and communities.

As a member of the #Shack Fam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and be a part of something good.

The People Resources Operations Coordinator champions enlightened hospitality by ensuring every Shake Shack Team Member—current, potential, and past—is supported and heard. As the primary point of contact for People Resources inquiries, you will leverage our case‑management tool and other PR technology platforms to provide seamless, high‑quality solutions to Team Member inquiries and issues related to People Resources programs, technology, and processes.

By blending technical expertise with genuine care, you’ll turn complex questions into simple resolutions, uphold our commitment to integrity by safeguarding data and privacy, and foster a culture that uplifts and cares.

This role is eligible for remote work. Team members within commutable distance of one of Shake Shack’s support centers will follow a hybrid schedule, working onsite three days per week.

• New York Support Center – 225 Varick St., New York, NY
• Atlanta Support Center – 2 Ballpark Center, 800 Battery Ave SE, Atlanta, GA

• Act as the primary Tier I People Operations contact for Team Members and managers, providing education and troubleshooting from simple to complex issues.
• Identify and resolve trending issues by collaborating with stakeholders and documenting solutions to ensure a seamless, enlightened support experience.

• Deliver day‑to‑day People Resources transactions, maintaining employee and organizational data within PR technology platforms (e.g., Workday, Paradox) to ensure efficient system alignment, data security, and Team Member access.
• Conduct routine and ad‑hoc reports and audits of People Resources data and processes to ensure integrity and accuracy.

• Develop self‑service reference guides, knowledge‑based articles, and training materials focused on the end‑user experience.
• Support the change management of new PR technology enhancements and programs, maintaining knowledge and anticipating needs.

• Collaborate with People Resources program leaders—Talent Acquisition, Benefits, Compliance, Learning & Talent Development, and People Practices—to offer feedback and recommendations for improving PR systems and programs, utilizing technology knowledge, reports, HR best practices, and case‑management sentiment.
• Support PR technology enhancements and implementations through coordinating change‑management activities, process documentation, and user acceptance testing.
• Assume other duties as assigned.

• Excellent verbal and written communication skills with high emotional intelligence.
• Self‑starter with the ability to learn and proactively take initiative.
• Strong organization and attention to detail.
• Thoughtful decision‑making and problem‑solving skills.
• Excellent time management, prioritizing and meeting deadlines.
• Process oriented with an emphasis and passion for continuous improvement.
• Advanced proficiency in Microsoft Office Suite.
• Ability to maintain confidentiality and professional judgment.
• Education or certificate details (nice to have):
  • Degree in Human Resources, Computer Sciences, or related field
  • SHRM certification
  • Lean Six Sigma certification

• HR/People Operations, Generalist, Coordinator, Analyst, etc.
• Shared Services or Customer Services associate.
• Experience with CRMs, knowledge‑management, and project‑management systems; preference for Workday Help, Jira, and Confluence.
• Experience managing employee…