Human Resources Account Manager

Alpha

Staff

HCM™ is seeking a Human Resources Account Manager to serve as the day‑to‑day point of contact for assigned clients, managing end‑to‑end HR services and ensuring high‑quality delivery of Human Capital Management solutions. The role focuses on client relationship management, HR advisory, compliance, and strategic workforce support to help clients optimize their human resources functions.

• Act as the main HR day‑to‑day contact for assigned client accounts.
• Coach the client on HR best practices and hold regular review meetings to build and maintain strong long‑term client relationships.
• Provide compliance advise with federal, state, and local regulatory and statutory requirements by staying up to date with existing and new legislation and advising clients of needed actions.
• Prepare HR reports, dashboards, and workforce analytics through insights on HR metrics.
• Assist clients with the development and implementation of company policies and procedures.
• Provide subject matter expertise, guidance, and counsel to clients for leave of absence regulatory compliance, eligibility, and reporting requirements, including FMLA, ADA, state leaves, disability leaves, etc.
• Assist clients with vendor management for HR programs such as background and drug screening, job postings, applicant tracking system, salary surveys, and HRIS, including electronic onboarding.
• Maintain detailed documentation of client interactions, initiatives, and compliance guidance within internal systems.
• Support client retention and satisfaction through proactive engagement, solution‑oriented problem solving, and consistent relationship management.
• Work on various account management activities with other Alpha
  
  Staff
  
  HCM™ departments on HR functions such as contract negotiations, price adjustments, open enrollment of employee benefits, workers' compensation, etc.
• Conduct annual HR Assessments for clients and meet with clients monthly or quarterly based on their needs to assess HR needs and service satisfaction.
• Develop state and federally‑compliant employee handbooks.
• Support employee training initiatives.
• Identify opportunities for upselling additional HCM services.
• Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations.

• Bachelor’s degree.
• PHR/SPHR or SHRM‑CP/SHRM‑SCP a plus.
• Minimum of 5 years of progressive leadership experience in Human Resources.
• Minimum of 2 years’ experience with multiple Human Capital Management (HCM) systems (i.e., HR Technologies).
• Computer/tech savvy, including proficiency in Outlook, Word, PowerPoint, Excel, and other cloud‑based apps, including HRIS, CRM, ATS, Talent Management, Performance Management, Document Management (e.g., SharePoint, Dropbox, Drive), Social Media Platforms, and Chat and Video Platforms (e.g., Teams, Zoom, Slack).
• Spanish language proficiency preferred.

Preferred local Sunrise, FL

• Demonstrated commitment to delivering exceptional customer service.
• Strong planning, organizational, communication, and follow‑up skills.
• Strong knowledge of labor laws and HR compliance (multistate a plus).
• High learning agility with the ability to adapt quickly to new systems, environments, and situations.
• Strategic thinker with the ability to troubleshoot HCM‑related issues and present clear, effective solutions to clients across diverse business environments.
• Experience with public speaking or presenting, including facilitating group trainings in‑person or via webinar.
• Comfortable operating in fast‑paced, evolving situations with incomplete information; able to prioritize effectively and provide clear direction despite uncertainty.
• Willingness and ability to travel as required based on client location.
• Ability to maintain a quiet, professional home office environment suitable for client meetings and virtual presentations.

This position is primarily office‑based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require…