REMOTE Supervisor, HRSS Operations, Tier 2 Benefits Administration

Employer Industry: Healthcare Services

• Opportunity for career advancement and growth within the organization
• Competitive salary with a focus on performance-based incentives
• Supportive and collaborative work environment
• Chance to lead a dynamic team and make a meaningful impact on employee benefits administration
• Engage in comprehensive benefits programs, including COBRA and HSA/FSA management
• Emphasis on maintaining confidentiality and compliance with HIPAA guidelines

• Supervise and support a hybrid team performing Tier 2 benefits operations
• Manage the administration and reconciliation of benefits programs, ensuring compliance with federal and state regulations
• Handle complex case escalations and provide effective issue resolution
• Oversee case management workflow within the HR Shared Services system
• Lead activities related to annual Open Enrollment and support benefits-related work associated with mergers and transitions

• Associate’s degree in human resources, Business Administration, or related field, or equivalent experience
• Minimum 4-6 years of progressive experience in HR Shared Services, including benefits administration
• Minimum of 2-4 years of experience in a leadership or team lead capacity
  
  Hands‑on experience with Workday HCM, particularly with benefits and employment transactions
• Strong analytical and problem‑solving skills to identify trends and recommend process enhancements

• Prior project management experience strongly preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience supporting or leading HR compliance‑related programs and initiatives
• Familiarity with Joint Commission audits and other healthcare regulatory bodies preferred
• Experience with systems such as Equifax, Ever Check, and The Work Number beneficial

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.