System Director Remote

About Tufts Medicine

Tufts Medicine is an innovative, mission‑driven health system that unites the best of academic and community medicine to deliver exceptional, connected, and accessible care. Our system includes Tufts Medical Center, the principal teaching hospital of Tufts University and Tufts University School of Medicine, as well as Lowell General Hospital, Lowell General Hospital – Saints Campus, Melrose Wakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Behavioral Health Hospital (opening Fall 2025), Tufts Medicine Care at Home, Tufts Medicine Integrated Network, and a network of 2,300 physicians across Massachusetts and southern New Hampshire.

We treat the most complex conditions, keep our communities healthy, and bring research breakthroughs to life.

Remote with occasional travel to our locations in Massachusetts.

Reporting to the Vice President of Total Rewards and HR Technology, this role requires a resilient, entrepreneurial leader who can pivot seamlessly between high‑level strategy and rigorous tactical execution. While leading a team to oversee the strategy, design, and compliance of benefit programs, the successful candidate will be directly accountable for the operational integrity of day‑to‑day administration and team performance in a complex workforce and regulatory environment.

The ideal candidate brings deep expertise in health, welfare, and retirement benefits, paired with the intellectual curiosity to challenge existing frameworks and the drive to personally oversee the execution of high‑impact projects. Acts as a proactive change agent, demonstrating the leadership depth required to navigate complex organizational shifts and team transformations while ensuring that daily operational workflows and service‑level commitments are met with precision.

This role serves as a strategic consultant to the VP, proactively identifying opportunities for plan optimization before they become fiscal necessities.

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations or a related field.
• Seven (7) years of progressive benefits leadership experience including depth of expertise in health, welfare, and retirement benefits.
• Workday experience required, preferable strong experience with Workday Benefits and Absence.
• Proven ability to manage complex benefits systems, integrations, and vendors.
• Strong financial acumen, including budgeting and cost management.
• Executive presence with the ability to influence senior leadership and cross‑functional stakeholders.
• Deep knowledge of ERISA, ACA, COBRA, HIPAA, FMLA, PFML, and multi‑state compliance requirements.

• Master’s degree in Human Resources, Business Administration, Industrial Relations or a related field.
• Ten (10) years of progressive benefits leadership experience including depth of expertise in health, welfare, and retirement benefits.
• Experience in healthcare industry strongly preferred.
• Experience working in an HR Organization with HR Communities, HR Business partners and shared services strongly preferred.
• Strong change management, project management, lean management, and systems thinking.
• Experience with leading team transformation.
• Exposure to union or collectively bargained benefits plans.
• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP).

• Reviews and analyzes the benefits market to determine employee needs, regulatory trends, and industry practices, and develops competitive programs aligned to company goals.
• Plans and directs the implementation and administration of benefits programs designed to protect employees from loss of income due to illness, injury, disability, or retirement.
• Plans and leads the modification or redesign of existing benefits programs to improve competitiveness, compliance, and cost management.
• Directs preparation and distribution of written and verbal communications informing employees of insurance, retirement, life, wellness, and employer‑sponsored benefit programs.
• Champions Health Equity…