Workforce and Resourcing Manager

Job summary

The Workforce & Resourcing Manager ensures the organisation has the right staff in place to meet operational and contractual needs. The role oversees workforce planning, staffing levels, rotas, absence management, and recruitment activity, while managing recruiters and coordinating closely with Operations and Contracts. The postholder supports service delivery for NHS and Home Office contracts while maintaining workforce efficiency and cost control.

DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:

• Compassionate care that is trauma informed and supportive
• Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
• Respectful of peoples cultural and religious beliefs
• Empowerment we centre each resident by co-creating holistic care plans that treat individual needs and support long-term wellbeing

Date posted: 05 March 2026

Pay scheme:
Agenda for change

Band:
Band 6

Salary:
Depending on experience

Contract:

Permanent

Working pattern:
Full-time, Home or remote working

Reference number: E

Job locations:
Flat 42 Kew Court, Richmond Road, Kingston Upon Thames, Surrey, KT2 5BF

The Workforce & Resourcing Manager is responsible for ensuring the organisation has the right people, in the right roles, at the right time to meet contractual and operational requirements.

The role combines:
Workforce management (capacity, rotas, utilisation, absence, and deployment), and recruitment management (line management of recruiters and oversight of hiring pipelines). The postholder will ensure that staffing levels support delivery of contracts with NHS England, the Home Office, and NHS Trusts, while controlling workforce cost and risk.

This is a people management role with responsibility for managing recruiters and coordinating workforce activity with Operations and Contracts.

• Develop and maintain workforce capacity models aligned to contract volumes and service demand
• Ensure appropriate staffing levels and skill mix across services
• Manage short- and medium-term workforce planning
• Monitor and manage absence, vacancies, and turnover
• Coordinate redeployment, overtime, and temporary staffing where required
• Escalate workforce risks that may impact contract delivery

• Line manage recruiters, including workload allocation, performance management, and development
• Set recruitment priorities based on operational demand
• Oversee recruitment pipelines and time-to-hire
• Ensure recruitment activity meets contractual and compliance requirements
• Coordinate onboarding and workforce readiness

• Monitor workforce KPIs (fill rates, utilisation, time-to-hire, absence, attrition)
• Control workforce costs, including agency and subcontractor usage
• Identify opportunities for efficiency and productivity improvement

• Ensure staffing meets contractual, regulatory, and internal policy requirements
• Maintain accurate workforce records and reporting
• Support audits, inspections, and contractual assurance activity
• Work closely with the Contracts Manager to ensure staffing obligations are met

• Work with Operations, HR, Finance, and Contracts to align workforce supply with service delivery
• Provide regular workforce reports and forecasts to senior management
• Act as the central point of coordination for staffing and recruitment activity

• Responsibility for workforce capacity across multiple public sector contracts
• Line management of recruitment staff
• High impact on service delivery, compliance, and cost control

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description is subject to regular review and appropriate modification.

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28-day break being outside of the UK and no gaps in employment during this time.

• Educated to degree level or equivalent professional experience
• Experience in workforce management, resourcing, or operational staffing
• Experience managing or supervising recruiters or recruitment activity
• Strong understanding of workforce planning and capacity management

• Professional qualification in HR, workforce planning, or business management
• Experience working in public sector or regulated environments
• Training in employment law, workforce analytics, or operational…