Operations & HR Director

Overview

Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity.

The Operations & HR Director provides strategic leadership for the organization’s HR and operational infrastructure. This role is responsible for designing, implementing, and continuously improving systems that support a high-performing, compliant, and mission-driven organization. Core areas of ownership include onboarding and offboarding systems, HR templates and documentation, performance management infrastructure, and operational workflows.

The Operations & HR Director serves as a senior leader and thought partner to the Chief Operating Officer (COO), and plays a critical role in organizational planning, culture-building, and continuous improvement. This role is ideal for someone who thrives in environments where systems must be built, tested, and refined over time and who brings both strategic vision and operational rigor.

• Bachelor’s degree required;
  Master’s preferred in Human Resources, Business Administration, Organizational Development, or a related field.
• 8+ years of progressive experience in human resources, operations, or organizational management.
• 3+ years of people management and/or team leadership experience.
• Experience in nonprofit, education, or technology environments strongly preferred.
• Demonstrated success building organizational systems, workflows, and documentation from the ground up.

• Advanced interpersonal and ethical judgment in handling highly sensitive and confidential matters.
• Exceptional written and verbal communication skills with the ability to translate complex concepts into clear guidance and documentation.
• Strong systems-thinking and process-design capability, with a continuous improvement mindset.
• Strategic planning and project management skills, including the ability to set priorities and lead cross-functional initiatives.
• Ability to influence and partner with senior leadership and managers across the organization.
• Strong analytical and problem-solving skills with a bias toward scalable solutions.
• Proficiency with HRIS platforms and productivity tools (Google Workspace).

This position is fully remote, but will require in-person attendance at meetings as often as quarterly.

This position supports departments, executives, and projects which may require availability during ET (Eastern Time Zone) hours.

• Design, implement, and continuously improve organization-wide HR and operations systems, including onboarding, offboarding, performance management, and employee lifecycle workflows.
• Identify gaps in infrastructure and proactively develop solutions through policies, procedures, templates, and technology.
• Establish documentation standards and maintain a centralized, accessible knowledge base for HR and operations.
• Lead testing, refinement, and iteration of systems to ensure usability, compliance, and scalability.

• Serve as senior HR leader and trusted advisor to executive leadership and people managers.
• Develop and oversee HR policies and practices that support equity, inclusion, compliance, and organizational effectiveness.
• Provide guidance on employee relations, performance management, and corrective action processes.
• Ensure alignment between organizational values and HR practices.

• Lead recruitment strategy and execution, including workforce planning, equitable hiring practices, and selection processes.
• Oversee and…