People Operations Business Partner

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long‑standing challenges of the claims role sounds exciting, we can’t wait to meet you.

$85,000 - $95,000

We are looking for a People Operations Business Partner to create a seamless and supportive experience for every employee  this role, you will manage key processes throughout the employee lifecycle, from onboarding to HR support, while serving as a trusted partner to both team members and leadership. You will need to combine empathy, organization, and problem‑solving skills in a fast‑paced, remote environment where we value initiative, clear communication, and continuous improvement.

If you are excited about building thoughtful processes, supporting a growing team, and shaping the future of People Operations at an ambitious insurtech startup, we would love to connect with you.

• Act as a trusted advisor and sparring partner to manager and team leads. Provide guidance on team dynamics, performance management, and workforce planning to support business needs.
• Develop HR strategies that help drive performance, retention, and engagement across departments.

• Be the go‑to resource for complex employee relations matters, balancing empathy with compliance and business needs.
• Address employee‑related issues with a solutions‑oriented approach and elevate complex matters as needed.
• Help leaders proactively address team health concerns and interpersonal conflicts before they escalate.
• Partner with the VP of People Operations to support investigations, policy interpretation, and conflict resolution while ensuring fairness and compliance.
• Help foster an inclusive, equitable, and engaging remote‑first culture, using data and feedback to make educated recommendations.

• Manage the performance review cycle, conduct calibrations, coach managers on delivering feedback and growth conversations.
• Collaborate with the VP of People Operations to implement talent development programs, promotion processes, and help roll out career frameworks and growth paths that scale with the company.

• Help design, implement, and continuously improve HR programs, policies, and workflows that span the employee lifecycle with a focus on scaling and automation.
• Leverage data and employee feedback to recommend changes that improve efficiency and impact.
• Assist with projects related to employee engagement, recognition, onboarding, and retention.

• Uphold company policies and regulatory requirements, ensuring data privacy and confidentiality.
• Maintain a working knowledge of employment laws and internal policies, ensuring compliance and proactively raising risks.
• Serve as a secondary point of contact for employee questions requiring a nuanced or strategic response.

• Analyze HR data and trends (turnover, engagement, etc.) and deliver insights to leadership to shape people strategies.
• Develop reporting mechanisms to support business leaders in making data‑informed decisions.

• 4‑6+ years of experience in People Operations (HR) with at least 2 years in a Business Partner or advisory role.
• 2+ years of working experience in a high‑growth startup or scale‑up environment. You need to understand how to balance ambiguity, speed, and flexibility.
• Proficient with HR systems (preferably Rippling).
• High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people.
• Strong interpersonal skills, good intuition, and…