Manager, Human Resources Operations

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion

This is a hands‑on working manager role and an exciting opportunity to make a significant impact. You will build and lead a small HR Operations team for Liberty's International Americas region (Canada, LATAM, and a small USA presence). You will execute transactional work, solve operational problems, and create the team operating model, processes and controls so the team can reliably deliver excellent service to employees and HR Business Partners.

This is a visible role that requires strong stakeholder management, project discipline, and a bias for calm, practical execution.

You will make a direct impact by turning complexity into dependable, well‑documented HR operations. You'll design how the team works, take on hands‑on responsibilities during the build phase (and beyond), and lead a small team that delivers timely, accurate HR and payroll services across multiple jurisdictions. If you enjoy rolling up your sleeves, building systems and teams, and working collaboratively across all levels of an organization, this role is for you.

• Be a working manager: split your time between hands‑on execution (owning complex or escalated cases, covering core operational tasks, particularly in Canada) and people leadership (coaching, allocating work, hiring and developing team members).
• Stakeholder engagement: work effectively with employees, HR Business Partners, senior HR and business leaders, Finance, Legal, Global Mobility and external vendors; influence without authority and maintain strong, trusted relationships at all levels.
• Build the team operating model: design roles, workflows, SLAs, knowledge base, handoffs and governance across Canada, LATAM and the USA; map and document processes and implement cross‑training and knowledge management.
• Project and priorities management: lead regional projects (including vendor RFPs, HRIS/process improvements, system migration and payroll optimization), manage multiple concurrent priorities, establish project plans, own timelines and status reporting, and ensure disciplined execution to deliver results.
• Day‑to‑day HR operations (you will perform and delegate): manage the full employee lifecycle from onboarding through exit—conduct background checks, prepare and process employment documentation, execute employment changes, manage disciplinary actions and terminations; answer and triage…