Advisor, HR​/Recruitment, Talent Manager

About the role

Are you passionate about creating a workplace where people feel supported, heard, and empowered? As a People Experience Advisor, you'll be a trusted partner to colleagues and line managers across our Sopra Steria UK family, offering day‑to‑day guidance on employee relations, people policies, and inclusive HR practices. Working within our centralised People Hub, you’ll help shape a fair and engaging employee experience by supporting ER cases, guiding managers through sensitive situations, and contributing to key initiatives such as policy harmonisation, wellbeing activities, and performance reviews.

Your work will directly impact how our people feel at work.

This is a 12‑month fixed‑term contract based at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days.

• Provide day‑to‑day guidance to managers and colleagues on employee relations matters including disciplinary, grievance, absence, and performance.
• Support formal ER processes by preparing documentation, attending meetings, and maintaining accurate case records.
• Advise on HR policies and employment legislation, ensuring fair and consistent application across the business.
• Contribute to TUPE activity, policy reviews, and harmonisation of terms and conditions.
• Support employee experience initiatives such as wellbeing, engagement surveys, and annual HR cycles (e.g. pay and performance reviews).
• Collaborate with cross‑functional teams to resolve complex queries and deliver joined‑up people support.
• Maintain and update HR systems, case management tools, and the People Hub knowledge base.
• Support continuous improvement of HR processes and contribute to policy development and compliance activities.

• Background in HR with a solid understanding of employee relations, employment law, HR policies, and payroll support.
• Proven customer service experience, with the ability to assess needs and respond effectively in a high‑demand environment.
• Confident navigating escalation routes and resolving complex queries with professionalism.
• Excellent communication and interpersonal skills, with a focus on clarity, empathy, and collaboration.
• Organised and meticulous, with the ability to handle multiple priorities confidently while maintaining accurate records.

Security Clearance Level

Required:

SC. Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase motivation, reduce stress, and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. If you are interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Please apply even if you feel you don’t meet every requirement – we’d love to hear from you!