Manager, Employee Relations

Overview

Manager, Employee Relations

Capital One Canada has been on a mission to change banking for good for over 20 years, helping Canadians succeed with credit by keeping it accessible, simple, intuitive and rewarding. We value customers, associates and talent like you.

About the Team

We are a small, dynamic team with a broad mandate. We value passion and initiative, and continually seek innovative ways to better serve our associates and business leaders.

About the Role

As Manager, Employee Relations, you will be a vital partner in fostering a safe, fair and effective work environment. Your core focus will be on managing case work including performance management, accommodations, organizational changes and other complex, high-level escalations. You will also consult with business partners and drive strategic HR projects, such as developing and implementing new company policies, ensuring compliance with evolving legislation, upskilling people leaders and proposing process improvements to maintain a well-managed team.

This is an individual contributor role with no direct reports.

Your Responsibilities

• Case work including accommodations, conflict resolution and performance management
• Providing coaching and support to managers and associates in difficult situations
• Supporting managers throughout the employee lifecycle, including recruitment, active employment and termination
• Partnering with the line of business HR Business Partners to enhance people leader capabilities
• Leading strategic initiatives, including developing new training programs and streamlining workflow across the HR team
• Ensuring the Employee Relations team is well managed, taking initiative on areas of improvement, ensuring legal compliance and monitoring top risks
• Reviewing departmental case data to identify trends and recommend action plans for business units
• Partnering with investigations teams on discrimination/harassment and providing recommendations to leaders
• Partnering with Ethics and Investigations Team in the U.S. for conflicts of interest and related matters
• Collaborating with international partners in the U.S., U.K. and the Philippines for continuous learning and best practices
• Acting as a role model and champion for Capital One values

Basic Qualifications

• Undergraduate degree or diploma in Human Resource management or a related field
• 5+ years of Human Resources experience
• Exceptional communication skills, both verbal and written
• Human Resource designation or working towards (CHRP, CHRL)
• Strong time management skills and ability to manage a large caseload
• Able to handle highly confidential information discreetly

Preferred Qualifications

• Graduate degree in a related field (humanities, HR, law, etc.)
• 5+ years of Employee Relations experience (case management)
• Experience in conflict resolution, mediation, etc.
• Ability to present data in a meaningful and compelling way
• Knowledge of Provincial and Federal Employment Law and experience in an Employee Relations advisory role
• Experience managing people issues
• 5+ years of experience working in a team and collaborating with multiple stakeholders

Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with a one-time Work From Home allowance and our head office located across the street from Union Station.

We offer comprehensive support for you and your loved ones, including health coverage, mental health resources and tuition subsidies. Capital One is committed to helping you live your best life.

We may use information for automated decision making as part of candidate screening.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require an accommodation, contact Capital One Recruiting at or via email at Recruitin All information provided will be kept confidential and used only to provide needed accommodations.

For technical support or questions about Capital One’s recruiting process, please contact

Capital One does not endorse or guarantee third-party products or services and is not liable for information available through this site. Capital One Financial operates across multiple entities; positions posted in Canada are for Capital One Canada, in the U.K. for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).