Sr Director of People Operations

Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

We are looking for a Senior Director of People Operations that is a strategic and hands-on leader responsible for Human Resources Operations, HRIS, Compliance and the Employee Relations function and this role is crucial to ensuring our end-to-end processes are efficient, effective, ensuring compliance and end-user satisfaction. The ideal candidate will be a data-driven leader with a proven track record of building scalable systems, driving operational excellence, and managing employee relations to foster a culture of high performance and provide interconnectivity between COE’s.

• Drive continuous improvement initiatives, using technology and standard processes to enhance service quality, automation, and cost effectiveness
• Oversee the employee relations function, providing guidance and resolving workplace conflicts effectively via the HR Consultant Solutions team
• Serve as trusted advisor, charged with leading employee relations activities, including corrective counseling, workplace investigations and other related duties as assigned
• Enhance organizational performance and employee experience through efficient, scalable HR processes
• Partner closely throughout the HR organization, Compliance, Finance, Legal, Information Technology, and other various business leaders to support the organization's long-term growth
• Ensure compliance with all federal, state, and local employment laws and regulations
• Develop and implement HR policies and procedures that promote fairness, equity, and a positive work environment
• Partner with senior leadership to understand business needs and provide strategic HR guidance
• Oversee internal and external HR audits, internal investigations, and regulatory reporting; serve as liaison with internal and external legal counsel
• Implement risk mitigation strategies and internal controls for HR processes and ensure compliant records retention
• Drive data-informed decisions to improve people outcomes, operational efficiency and organizational effectiveness
• Balances the business needs, employee experience and risk mitigation when evaluating solutions
• Lead and mentor the HR team, fostering a culture of collaboration, innovation, and continuous improvement

• 15 years of progressive HR leadership experience in service delivery or shared services operations with at least 5 years in a leadership role overseeing HR functions
• Broad HR experience, including HRBP roles, to ensure alignment and development
• Proven experience in developing and implementing comprehensive HR strategies in a fast-paced environment
• Deep understanding of all functional areas of HR, including employment law, recruiting, compensation, HRIS, and talent management
• Strong communication, interpersonal, and influencing skills, with the ability to build relationships across all levels of the organization
• Experience with HRIS systems and HR technology platforms
• Exceptional leadership, strategic thinking, and problem-solving skills
• Demonstrated success in managing remote HR teams and fostering a positive remote work culture
• Ability to manage change effectively
• High level of integrity, discretion, and professionalism
• Ability to manage multiple priorities and deliver high-quality outcomes in a dynamic environment

• Bachelor’s degree in human resources, Business Administration, or a related field required, master’s degree preferred.
• Professional certification (SPHR, SHRM-SCP, or CEBS) preferred.
• Deep knowledge of employment law and HR processes
• Proven…