HR Service Center Specialist

Overview

Welcome to AMN Healthcare - Where Talent Meets Purpose. AMN Healthcare is a leading healthcare staffing and total talent solutions company focused on building careers that make a difference. This is a temporary role to support our HR Service Center.

Why AMN Healthcare? Excellence Is Our Standard

• Becker's Top 150 Places to Work in Healthcare (Becker's, highlighted three years running)
• Consistently ranked among SIA's Largest Staffing Firms in America
• Modern Healthcare Innovators Award for driving change through innovation
• The Joint Commission s Gold Seal of Approval for Staffing Companies since 2006

THIS IS A TEMPORARY ROLE TO SUPPORT OUR HR SERVICE CENTER

• Coordinate HR programs and processes for AMN team members by answering and resolving payroll, benefits, talent acquisition, compensation, learning and talent development, and HR policy questions.
• Serve as a first contact to answer and resolve team member questions by collecting, researching, and analyzing information while using knowledge of HR policies, procedures, and internal HR Service Center processes.
• Independently prioritize a high volume of incoming phone calls and Service Now cases, triaging and resolving or escalating to the Senior HR Service Center Specialist or an HR Center of Excellence when needed.
• Coordinate resolutions with HR Centers of Excellence including Corporate Payroll, Benefits, Talent Acquisition, Learning and Talent Development, HRIS, Employee Relations and Compensation.
• Log and track each customer interaction, including resolution, in the Service Now case management system with detailed information.
• Explain payroll inquiry resolution over the phone and within the Service Now system using current federal and state laws as a guide.
• Process managed work transactions, data updates, and maintain team member records within Workday accurately and promptly.
• Meet or exceed departmental call metric objectives and service level standards while performing HR administrative processes.
• Support special projects and other duties as assigned.

• Education & Years of
  
  Experience:
  
  High School Diploma/GED plus 2-5 years of work experience; experience in a fast-paced Human Resources, contact center, training or recruiting setting.
• Certifications:
  
  Associate Professional in Human Resources (aPHR) (Preferred)
• Additional
  
  Experience:
  
  Strong customer service, ability to learn and work in multiple systems
• Technical:
  Strong Microsoft Office Suite proficiency

• Work is performed in an office/home office environment.
• Ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Respect
• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

We embrace diversity, foster a welcoming environment, and support equal opportunity for all protected groups, including protected veterans and individuals with disabilities. You may be required to come into an AMN Healthcare office based on your role s work arrangement.

$21.00 - $24.75 Hourly. Final pay rate is dependent on experience, training, education, and location.