Associate, People Operations

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We're always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Associate, People Operations NA

Primary

Purpose:

Reporting to the Sr. Manager, People Operations North America, the Associate, People Operations role will be responsible for end to end HR Shared service delivery across North America, including compliance and continuous improvement.

The accomplished individual will possess

• Resolve incoming HR transactions requests and inquiries through Service Now HR case management system relating to a variety of areas including but not limited to onboarding, benefits, leave and disability programs, reimbursement programs, unemployment, compliance, and offboarding
• Support escalated Tier 3 TPS escalation tickets that require a higher level of intervention and ensure proper closure by providing guidance to TPS. This role will be responsible for resolving Tier 3 tickets for People Operations team from both the general employee population and HR business partners and Centers of Excellence (COEs), in collaboration with the Sr. Manager and HR Coordinator.
• Guide, support, maintain and administer HR programs, policies, and procedures
• Administer Hybrid/Remote Work Arrangements & Stipends
• Coordinate updates to Corporate and Retail Holiday calendar with Sr. Director, People Operations NA and EMEAI and Communications Team
• Recommend system enhancements for HR systems; participate in required implementations or upgrades.
• Support sending letters for employee signature or filing through Tapestry's Document Management System; manage and maintain People Services/HR Ops content across company intranet sites and document management tools: policies, processes, plans documents
• Participate in HR functional work teams for process enhancement, service buildout and other project related work
• Rotate with HR Coordinator as presenter for People Services during new hire orientation
• Serve as back-up to the HR Coordinator, which includes but not limited I-9 audits, employee collections, employment verification request, etc.
• Perform other duties as assigned

• Knowledge and experience in technologies, tools, and applications, such as Success Factors, Workday or equivalent HRIS systems, People Doc (UKG). Working with formal case management systems such as Neocase, Service Now or Sales Force HR is a plus
• Ability to clearly and concisely present information and respond to questions from employees, managers and customers
• Ability to analyze issues and determine appropriate solutions
• Ability to gather, synthesize and analyze data, draw conclusions and summarize recommendations
• Ability to create and maintain project plans and procedural documents
• Excellent communication and PC skills in MS Office
• Ability to multitask and manage a fluctuating workload

• 1+ years of experience in HR Operations, shared services or employee experience environments, exposure to outsourced or high-volume HR models strongly preferred; equivalent combination of education & experience will be considered.
• Strong customer service mindset with professionalism and discretion when handling sensitive information.
• Highly organized, detail oriented, and able to manage multiple priorities in a fast paced environment.
• Sound judgment, strong communication skills and a collaborative approach to problem solving.

• Courage
  :
  Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust…