Payroll Account Manager

Overview

Payroll Account Manager (Payroll Support) – Company:
PayFWDs (Louisville, KY)

Location:

13100 Magisterial Dr Suite 104, Louisville, KY 40223 (remote work flexible)

Our client, PayFWDs, is looking for an experienced payroll professional to join their Client Care team. This is a client-facing payroll role, not an entry-level or general HR position. Payroll experience is required. This role supports a high volume of client accounts and requires the ability to manage frequent inbound questions, shifting priorities, and multiple client deadlines simultaneously.

This role is not a fit if you have only general HR, recruiting, or benefits experience without payroll processing responsibility.

This role is ideal for someone who enjoys:

• Supporting many clients rather than owning a few
• Answering questions and solving problems throughout the day
• Helping others succeed in running payroll

This role is not ideal for someone who prefers:

• Running payroll end-to-end themselves
• Managing a small number of accounts in deep detail
• Minimal client interaction

• Serve as the primary payroll support contact for approximately 150 client accounts, assisting clients as they process payroll, troubleshooting issues, and ensuring accurate use of the payroll system
• Train clients to confidently manage their payroll systems
• Serve as the primary support contact for payroll-related questions
• Troubleshoot payroll, tax, and system issues independently
• Maintain earnings, deductions, tax codes, and banking settings
• Ensure compliance with federal, state, and local payroll regulations
• Support quarterly reconciliation and partner with tax teams
• Communicate with clients via phone, email, and screen sharing
• Document changes and resolutions clearly

• 2–3+ years of hands-on payroll processing experience
• Experience supporting payroll clients or internal payroll operations
• Strong understanding of payroll taxes, deductions, and compliance
• Comfort working in payroll and HRIS platforms
• Excellent communication and organization skills

• Experience working for a payroll provider or HR technology company
• Payroll certifications (FPC, CPP, PHR, SHRM-CP)
• Time & labor management system experience

• Must be able to work in-office (Louisville, KY)
• Hybrid flexibility post-training period

• Unlimited PTO
• Health, dental, and vision insurance
• Retirement plan
• Professional development support