Benefits Coordinator

Title:

Benefits Coordinator

Location:

Grand Prairie, TX 78154

Duration: 6 months contract with possible extension

Pay rate: $25-$27/hr. on W2

The Benefits Coordinator supports the Total Rewards function by administering employee benefit programs, ensuring compliance with applicable regulations, and delivering high-quality service to associates. This role manages benefits transactions, maintains accurate data in HR systems, resolves associate inquiries, and partners with internal teams and vendors to ensure smooth benefits operations.

• Process benefit enrollments, qualifying life events, terminations, and employment status changes in accordance with plan rules, ERISA, and HIPAA.

• Maintain accurate benefits records in HR systems and vendor platforms.

• Respond to associate and HR inquiries related to benefits plans, eligibility, and processes via email, phone, and case management tools.

• Provide clear guidance on benefits-related policies and procedures.

• Audit benefits data to ensure accuracy and compliance.

• Support compliance with HIPAA, COBRA, QLEs, and Qualified Medical Child Support Orders (QMCSOs).

• Maintain confidentiality of sensitive employee and benefits information.

• Support annual open enrollment activities, including system testing, data validation, and associate support.

• Serve as the primary contact for the wellness program, including audits and surcharge reporting.

• Investigate and resolve vendor discrepancies and file feed issues.

• Prepare and submit monthly benefit invoices and partner with Finance on reconciliation and audits.

• Coordinate with the Leave Management team to update benefits at the start and end of leaves.

• Communicate with employees on leave regarding premium payments and benefit reinstatement or cancellation.

• Create and maintain SOPs, process documentation, and job aids.

• Fulfill reporting and data requests for audits, vendors, and internal stakeholders (e.g., census data, Medicare reporting).

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 3–5 years of experience administering employee benefit plans in a corporate environment.

• Experience with benefits billing and reconciliation.

• Strong working knowledge of HIPAA, PHI, QLEs, and COBRA requirements.

• Experience with HRIS platforms such as SAP Success Factors and vendor portals like Benefit Focus preferred.

• Proficiency in Microsoft Excel, Word, Outlook, and Teams.

• Ability to analyze data, generate reports, and support file feeds/data integrations.

• Strong customer service and communication skills

• Excellent attention to detail and analytical ability

• Ability to manage multiple priorities and meet deadlines

• Ability to work independently and collaboratively

• Sound judgment in handling confidential information

• Hybrid or remote work environment with a secure internet connection.

• Minimal physical demands; standard computer-based office work.