Principal System Administrator; Neocase - HR Shared Services; REMOTE

Principal System Administrator (Neocase) - HR Shared Services (REMOTE)

Charles River Laboratories is seeking a Principal System Administrator for our Neocase HR system. The role is part of the Global HR Operations team and will manage configuration, maintenance, and optimization of the Neocase platform to ensure efficient HR service delivery and a seamless user experience.

• Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings.
• Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs.
• Maintain and update knowledge base content within Neocase to ensure accuracy and relevance.
• Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly.
• Liaise with IT, HR, and Neocase support teams to escalte and resolve complex technical issues.
• Monitor system performance and proactively address potential disruptions or inefficiencies.
• Gather and analyze user feedback to identify opportunities for system enhancements and process optimization.
• Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders.
• Ensure system documentation, user guides, and training materials are up to date and accessible.
• Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics.
• Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making.
• Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards.
• Support audits and data integrity checks as required.

• Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field preferred.
• 5+ years of experience in HR systems administration and with HR case management software; experience with Neocase software strongly preferred.
• Familiarity with reporting tools and data analytics.
• Experience with system upgrades, testing, and user support.
• Ability to stay organized and track ongoing issues, both individually and within team project management.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and discretion when working with highly sensitive information.

The pay range for this position is $130,000 – $150,000 USD annually. Salary will vary based on experience, skills, education, certifications, and location.

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws. It is unlawful in some (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment.

If you are interested in applying and need special assistance or an accommodation due to a disability, please contact the Human Resources team via  For more information, visit