Bilingual Benefits Specialist

Overview

Employer Industry: Business Process Outsourcing (BPO) for HR and Payroll Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Engage in innovative thinking and creative collaboration
• Chance to make a positive impact on employee services and processes
• Competitive compensation package with opportunities for professional development

• Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits, and general HR
• Utilize knowledge base to research and provide responses efficiently
• Escalate inquiries to Account Manager or Pod Manager when necessary
• Communicate effectively with internal audit requests and leadership on any issues
• Participate in ongoing training and identify areas for process improvement

• High School Diploma required
• Minimum of 2 years of related experience and/or training
• Knowledge of employee benefits, COBRA, and federal/regulatory requirements
• Proficient PC skills, including Microsoft Office and HRIS systems
• Ability to work independently and as part of a team in a fast-paced environment

• Bachelor’s degree preferred
• Experience in a customer service role within HR or benefits administration
• Strong analytical and research skills
• Demonstrated ability to manage sensitive and confidential issues
• Exceptional interpersonal and communication skills

#Business Process Outsourcing  #HRServices #Remote Work #Career Growth #Employee Benefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.