Human Resources Manager

Overview

At Ten our goal is simple, to become the most trusted service business in the world. We are the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers with increasing use of AI across the business.

Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?

We are looking for a Human Resources Manager to be the "front line" of the People team. This role combines HR advisory, employee engagement, and office experience responsibilities to create a seamless employee journey. In this role, you will act as the first point of contact for HR queries from employees and managers, deliver and coordinate company-wide training such as induction and compliance, and own the office experience and engagement activities for your location, ensuring the workplace feels welcoming, connected, and aligned to our culture.

This role is designed to reduce complexity for employees, remove silos between teams, and ensure every person at Ten has a smooth, engaging, and consistent Employee Journey.

HR Advisory (60%)

• Act as the first point of contact for everyday HR queries (e.g. annual leave, probation, policy clarifications, underperformance support).
• Advise managers on routine employee relations processes (e.g. disciplinaries, preparing for informal conversations).
• Escalate complex or high‑risk matters (e.g. grievances, formal ER cases, legal issues) to the People Partners.
• Support smooth onboarding and offboarding processes in collaboration with the wider People team.

Induction & Company-Wide Training (20%)

• Deliver the first two days of induction for new starters, creating a warm and informative welcome.
• Coordinate and deliver mandatory company-wide training sessions (e.g. compliance, health & safety briefings, culture sessions).
• Ensure a clear transition from induction into team-based training delivered by line managers.

Office Experience & Engagement (20%)

• Take responsibility for the "look and feel" of the office, ensuring it is well-maintained, welcoming, and reflective of Ten's culture.
• Act as the liaison with landlords and suppliers when issues arise (maintenance, repairs), escalating legal/contractual matters where required.
• Organise office-based engagement activities, social events, and cultural touchpoints that bring people together.
• Support company-wide engagement programmes in partnership with the People teams.

Guidelines for Hybrid/Home Office (London, hybrid work)

• Located in London.
• Hybrid working arrangement – at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds; this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Essential requirements
:

• Minimum 3 years' experience in a similar HR role (HR Manager, Senior HR Advisor, or People/Engagement Specialist).
• Experience advising managers on routine HR processes (probation, underperformance, absence, disciplinaries).
• Proven experience delivering or facilitating training sessions (e.g. induction, compliance, workshops).
• Exposure to office engagement or cultural activities in a hybrid workplace environment.
• Working knowledge of local employment law and HR best practice.
• Strong interpersonal and communication skills; able to build trust and credibility at all levels.
• Organised and proactive, with strong time management and ability to balance multiple responsibilities.
• Confident in presenting and facilitating group learning sessions.
• Ability to handle sensitive and confidential information with discretion.
• Passion for creating a positive employee experience and thriving workplace culture.
• Attention to detail and accuracy in all aspects of work.
• Fluent in English.

Preferr…