Senior Leave of Absence & Benefits Specialist

What you can expect

We are seeking a Senior Leave of Absence & Benefits Specialist to lead Leave of Absence (LOA) operations across the US and APAC. This role delivers a seamless, compliant, and compassionate employee experience during critical life events. It also supports US Benefits administration to ensure operational excellence.

Senior Leave of Absence & Benefits Specialist manages end-to-end leave programs and serves as the primary contact for employees navigating complex leave situations. The role also supports vendor management, benefits processing, and compliance. The ideal candidate brings deep leave expertise, strong compliance knowledge, and excellent interpersonal skills to balance high-volume operations with empathy and accuracy.

At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement. The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency.

• Serving as the primary contact for employee leave inquiries, supporting employees and coordinating with vendors to manage certifications, extensions, and return-to-work processes.
• Managing leave of absence and time-off programs, administering FMLA, ADA, state-specific, and company leave policies in compliance with U.S. regulations.
• Partnering cross-functionally, coordinating efforts across managers, HR, Payroll, and external providers to ensure accurate pay processing and smooth leave transitions.
• Overseeing vendor relationships, ensuring seamless program administration, service quality, and regulatory compliance.
• Conducting regular audits of leave and benefits programs, maintaining up-to-date documentation aligned to evolving legal and regulatory requirements.
• Analyzing leave and benefits utilization data, identifying trends, risks, and opportunities to recommend program enhancements that improve employee experience.
• Implementing systems, processes, and technology improvements, leveraging AI and other tools to streamline enrollment, tracking, and administration.

• Hold Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 3–5 years of experience in Leave Management or Benefits Operations.
• Demonstrate deep knowledge of US Leave practices and laws. International exposure is helpful but not required.
• Strong analytical and organizational skills with attention to detail.
• Ability to simplify complex information for clear understanding.
• Experience with HR Systems Workday and Service Now.

Salary Range or On Target Earnings:

Minimum: $76,800.00

Maximum: $

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date: 01/27/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more about benefits opportunities.

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